You might be a strong candidate if you

• Assessing regional portfolio and repayment trends and laying down daily, weekly, and monthly strategies to drive better collection rates from delinquent customers.
  
• Conducting market visits to confirm the quality of sales and obtain different insights from different areas to enhance strategic direction to mitigate situations of disabled lamps and repayments.
  
• Providing weekly updates to Sales and Risk Management teams on-field interventions performed and results achieved, along with customer insights.
  
• Designing, piloting, and operationalizing collection processes necessary for ensuring better repayments and customer satisfaction.
  
• Working with Area Business Managers and Field Sales Executives to repossess products from delinquent customers in cases where direct intervention is required.
  
• Reporting any cases of product tampering observed in the field through the process and mechanism established by the Risk team.
  
• Facilitating reporting and actions to be taken against those perpetrating fraudulent practices in the field, such as product tampering, misinformed sales done by FSEs, etc., as per the processes laid out by the Risk function.
  
• Training Agents (Field Sales Executives) on dealing with repossessions and difficult customer collection issues.
  
• Driving operating rhythm to follow up with Agents (Field Officers) to ensure they are completing their collection calls and repossession tasks on time.
  
• Recruiting cash collection centers and setting up the critical collection area.