Team Lead, Technical Writing

Bachelor’s degree in computer science, Information Systems, Engineering, or a related technical field
10+ years of experience in technical writing, documentation management, or related IT delivery roles
Relevant certifications in Technical Writing, Information Design, Business Analysis, IT Service Management, or other related disciplines
Proven experience supporting large-scale IT projects or digital transformation initiatives

Define, own, and continuously enhance the technical documentation framework across IT programs, aligned with SDLC, Agile, and hybrid delivery models.
Establish and enforce documentation standards, templates, style guides, and version control practices across the Digital Transformation & Projects unit.
Ensure all project documentation complies with internal governance, audit, and regulatory requirements.
Collaborate with Program Managers, Business Analysts, Architects, QA, and Developers to translate complex technical and business concepts into clear, structured, and actionable documentation.
Ensure documentation enables effective project delivery, operational readiness, and seamless handover to IT support teams.
Support regulatory reviews, audits, and risk assessments by maintaining high-quality documentation, reducing repeat audit findings.
Act as the single point of accountability for documentation quality across all IT initiatives.
Coach and mentor technical writers and project team members on documentation standards, best practices, and Agile documentation approaches.
Maintain a centralized knowledge repository to ensure consistency, reuse, and preservation of institutional knowledge.
Identify and implement opportunities to improve documentation efficiency through structured authoring, automation, and modern tooling.

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