About you?

• Your communication style is clear and concise and you’re able to express good empathy and tone across both verbal and nonverbal communication
  
• You have a knack for de-escalating for de-escalating hot interactions and escalations
  
• Passion for helping others
  
• Passion for learning and self-improvement
  
• Committed to working in a full-time position
  
• Someone who works with minimal supervision while still achieving or exceeding the targets set
  
• Someone who is solution-driven while practicing self-directed learning
  

Internet and Device Requirement:

• Internet Speed of 40-50 Mbps / Upload Speed - 30 Mbps
  
• System: Windows 10 or more. 32 -bit Operation system.
  
• RAM 8GB or more
  
• Processors - Intel Core i5 or up.
  
• Laptop Only (No Chromebook, Linux OS, or Desktop)
  
• Wired headset
  
• Quiet working environment
  

• Providing a high level of customer service to customers via inbound calls and emails
  
• Thoroughly research and reply to requests with a high sense of urgency and professionalism
  
• Ability to troubleshoot and communicate across multiple platforms
  
• Proactive Sales, both to new and existing customers
  
• Constantly evaluate customer experience and make suggestions to improve customer engagement/satisfaction
  
• Meet or exceed KPIs such as response time and customer satisfaction scores