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Telecommunications Jobs for Entry and Basic-level in Africa

4 jobs found

Oasis Outsourcing

Bilingual Agents Kenya

Nairobi

• Kenya

Oasis Outsourcing

Customer Service Representative Kenya

Nairobi

• Kenya

Oasis Outsourcing

Call Center Agent Customer Service

Nairobi

• Kenya

Oasis Outsourcing

Sales Representative/Reservation Agent

Nairobi

• Kenya

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Sun King

Tele Collection Agent

Kampala

• Uganda

Closed for applications

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Oasis Outsourcing, Sun King

Country / Region

KenyaNigeriaUganda

Profession (Entry and Basic-level)

Accounting, finance, banking, insurance,Administrative, clerical,Agriculture, fishing, forestry, wildlife,Business, strategic management,Construction,Customer support, client care,Design, arts,Electrical engineering,Energy, power,Engineering, architecture,Food, nutrition,Government, community development, public services,Human resources,Information technology, software development, data,Installation, maintenance, repair,Legal,Manufacturing, operations, quality,Mechanical engineering,Media, communications, languages,Medical, health,Project, program management,Research, academy,Restaurant, hospitality, travel,Sales, marketing, promotion,Security,Skilled, manual labor,Sports, beauty, wellbeing,Teaching, training,Telecommunications,Transportation, logistics, driving,

Industry (Telecommunications, Entry and Basic-level)

Energy, utilities, environment,Outsourcing, leasing,Telecommunications,

Seniority (Telecommunications)

Entry and Basic-level,Mid-level,Senior-level,

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Oasis Outsourcing

Telecommunications

Bilingual Agents Kenya

Nairobi • Kenya
Job details

Salary

Description

Customer Service Representative

Location: Onsite – Nairobi, Kenya

Salary & Benefits

Monthly Salary: KES 40,000

Transportation Allowance: KES 10,500

Total Compensation: KES 50,500

About the Role

Driven by a passion for people and service excellence, this role focuses on delivering high-quality customer support through phone calls and chat interactions. As a Customer Service Representative, you will assist customers with inquiries related to products, services, order status, and general support.

You will work in a high-volume contact center environment, where strong communication skills, multitasking abilities, and attention to detail are key to providing an outstanding customer experience and building lasting relationships.

Key Responsibilities

* Handle customer inquiries through calls and chats, covering purchases, services, order status, and general support.
* Manage a high volume of calls while maintaining quality and professionalism.
* Provide accurate, clear, and timely information to customers.
* Build rapport quickly and maintain a positive, customer-focused experience.
* Use established communication templates to ensure consistency and efficiency.
* Accurately document all customer interactions in internal systems.
* Collaborate with team leads, quality, and training teams to meet performance expectations.
* Adhere to schedules, performance metrics, and operational guidelines.
* Maintain professionalism and courtesy in all customer interactions.

* Demonstrate flexibility to work different shifts, including evenings and weekends.

Requirements
* English level: C1 (Advanced/Fluent).
* At least 1 year of customer service experience, preferably in a contact center environment.
* Comfortable working in high-volume, fast-paced environments.
* Strong verbal and written communication skills.
* Customer-oriented mindset with strong problem-solving skills.
* Basic computer skills and ability to navigate multiple systems.

* Availability to work onsite in Nairobi, Kenya is mandatory.

What We Offer

* Competitive compensation package (base salary + transportation allowance).
* Paid training and ongoing support.
* Growth opportunities within a people-driven organization.

* Collaborative and professional work environment.

Responsibilities
Key Responsibilities
* Handle customer inquiries through calls and chats, covering purchases, services, order status, and general support.
* Manage a high volume of calls while maintaining quality and professionalism.
* Provide accurate, clear, and timely information to customers.
* Build rapport quickly and maintain a positive, customer-focused experience.
* Use established communication templates to ensure consistency and efficiency.
* Accurately document all customer interactions in internal systems.
* Collaborate with team leads, quality, and training teams to meet performance expectations.
* Adhere to schedules, performance metrics, and operational guidelines.
* Maintain professionalism and courtesy in all customer interactions.
* Demonstrate flexibility to work different shifts, including evenings and weekends.


Tags
TelecommunicationsTelecommunicationsEntry and Basic-levelKenya

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