• Bachelor degree in Telecommunications Electrical/Electronics/Computer Engineering Project Management, or related field
  
• Certification in FTTH GPON, CFOT, Any Quality related Certification
  
• Fluent in English
  

• Minimum of 3 years experience in an area of specialization; with experience in supervising others
  
• Experience working in a medium organization and a multi-vendor network environment, preferably a telecommunications business environment.
  
• Field experience in Incidence management, fiber expansion on FTTH network, including quality assurance of fiber deployment.
  
• A good knowledge of GPON, LAN and related access technologies.
  

• Oversee FAT (Fibre Access Terminal) validation and extension, ensuring all terminals are accurately mapped, tagged, and linked to corresponding service orders in alignment with network planning and service delivery standards.
  
• Support FAT expansion initiatives by coordinating with planning and rollout teams to ensure adequate coverage and capacity for growing customer demand.
  
• Monitor and validate service orders to ensure they meet technical specifications, customer requirements, and SLA timelines.
  
• Coordinate with internal teams (e.g., Network Operations, Sales, Customer Management, and Service Fulfillment) to ensure timely activation of FTTH services and swift resolution of bottlenecks affecting service delivery.
  
• Escalate service delays, technical faults, or vendor non-compliance to relevant stakeholders for prompt resolution and follow-through.
  
• Maintain comprehensive documentation of service fulfillment processes, including FAT records, Installation workflows, and exception handling logs.
  
• Conduct root cause analysis on failed or delayed activations and recommend corrective actions to improve service reliability and reduce repeat faults.
  
• Collaborate with the Home Pass and Infrastructure Planning teams to ensure FAT capacity and fibre optics infrastructure expansion align with rollout targets and customer acquisition goals.
  
• Participate in internal audits, compliance checks, and quality assurance reviews related to FTTH service delivery and infrastructure integrity.
  
• Support continuous improvement initiatives by identifying process gaps and contributing to the development of SOPs, technical guidelines, and onboarding documentation.