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Analyst - Acquisition & Retention
Kampala
• Uganda
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MTN GroupProfession (Telecommunications, Mid-level)
Industry (Mid-level)
Seniority (Telecommunications)
© Fuzu Ltd
Telecommunications
Description
Education
BSc in Computer Science, Electrical/Computer/Software Engineering. Master’s degree in a relevant Technical or Commercial field is preferred
Relevant OEM Security Certification
Azure, AWS or Google etc.
Fortinet, Cisco, Palo Alto, Symantec etc.
Major Security Technology Certifications covering Firewalls (NGFW, WAF), IPS, Malware protection, DDoS, SIEM and related SANS certifications
Work Experience
Minimum of 5 years’ experience in Information technology and Presales
Deep understanding of cloud network security technology, endpoint security, data protection, and identity management systems.
Prior professional services / consulting background
Worked across diverse cultures and geographies advantageous
Responsibilities
Translate the customer requirements into working solutions
Provide input to the strategic direction of technology investments to assist in the development of the enterprise architecture and maximise the return on technology investment.
Present business cases to Senior Management for approval, funding and prioritization.
Ensure Proposed customer Solutions are deliverable within customer timelines, customer budgets and relevant governance according to process and procedures.
Work closely with cross functional team members to deliver the solution for the customer implemented in the most efficient and cost-effective manner while ensuring the solution is complete, operable, conforms to business processes and meets the business needs with the agreed quality of service.
Maintain current OEM certifications and where required obtain new certifications as an when required
Contribute to the development, review and analysis of the Security Products and Services roadmaps to ensure alignment with client requirements.
Provide pre-sales technical support and expertise in response to client requirements, by examining client infrastructure, architecture, system capabilities and business challenges.
Own the proposed Security solution and transition the implementation to the Delivery team
Proactively engage customers to provide update on the latest security trends, changes in the threat landscape, and new product and services offerings.
Provide input into the account management plans and go-to-market plays for key identified clients across segments and regions.
Build and maintain continuous technical relationships within corporate customers and partners to ensure high levels of satisfaction
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