We are currently seeking qualified candidates based in Migori, Kakamega, Nyali, Voi, Nairobi, Muranga, Nyeri and Kapenguria.

Please indicate your current region of residence in your application.

Key Requirements: -

The Shop Intern supports the day-to-day operations of the

Airtel retail shop by assisting the customer service team in delivering

excellent customer experience. The role provides hands-on learning in sales,

customer care, product knowledge, and operational processes within a leading

telecommunications environment.

1. Welcome and assist customers visiting the shop in a professional and friendly manner.
   

2. Respond to basic customer queries related to Airtel products and services (e.g. SIM registration, airtime, bundles, device troubleshooting).
   

3. Support the resolution of customer complaints by escalating issues to Customer Service Executives or the Shop Manager.
   

4. Ensure customers have a positive experience that reflects Airtel’s brand values.
   

5. Support the shop team in promoting Airtel products, services, and offers.
   

6. Guide customers through Airtel Money registration, PIN reset, and transaction processes.
   

7. Educate customers on the use of Airtel Money and digital self-service platforms.
   

8. Help maintain shop displays, branding, and cleanliness to ensure a professional environment.
   

9. Perform any other duties that might be assigned by the shop manager from time to time