Manager Financial Crime

Bachelor's degree in finance/accounting, Economics, Actuarial Science, Criminology, Computer science or relevant degree.
Professional qualifications in the fields of Risk Management, and Compliance
Minimum 6 years Banking work experience with at least 2 in fraud risk management related role.
Proven experience in managing and leading a team
Hands-on experience conducting complex investigations into fraud, including forensic accounting, interviewing suspects and witnesses, and collecting evidence
Experience in handling card fraud monitoring
Experience in Visa risk manager fraud system
Deep knowledge in credit card fraud rules and charge

Responsibilities

Develop and implement of a proactive Fraud Risk Management Program using data extraction, data analytics and management reporting.
Leading a team in reviewing various customer transactions and activities to flag or identify suspicious activity.
Actions all card fraud alerts in the powercard card management system.
Caution cards on powercard stop list
Update travel advisory for customers when informed
Undertake investigations of debit and credit card disputes
Review current card fraud rules to ensure are working effectively in line with the risk management framework.
Handle chargeback fraud.
Create card fraud rules as per transaction monitoring standards
Contributing to the development and implementation of Fraud Risk processes, tools, policies, standards, and procedures.
Lead, mentor, and manage a team of fraud analysts
Complete daily review of exception reports with a view to identify suspect activity/transactions and submission of summary finding reports as well as promptly institute control measures.
Oversees and performs investigations regarding actual and suspected fraud activities, providing oversight and appropriate resolution to the operational and business units.
Risk assesses the effectiveness of antifraud programs and controls in place.
Analyse internal and external fraud loss data reporting to monitor risk management activities associated with significant losses.
Maintains awareness of key process changes, system changes, organization or governance structure, and key outsourcing arrangements/vendor exposure and how they impact fraud risk management.
Undertake research on fraud patterns by tracking confirmed fraudulent transactions to develop rules to prevent and detect fraud
Assists management in the development and implementation of the Antifraud control activities both preventive and detective controls.
Track unresolved items to provide a record of activities and support identification of fraud trends or persistent issues
Service Level Agreements (SLA) adherence on issues resolution with minimal customer complaints
Prepares monthly/quarterly management reports of all activities, including averted and sustained losses, and recovered monies.
Attend and actively participate to scheduled engagement meetings on fraud related matters.
Attend Kenya Bankers Association Forums and build network with law enforcement, Telecoms and other banks.

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Manager Financial Crime

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