Published

Customer Service Jobs in Kenya

176

jobs

Ital Global

Customer Service & Billing Officer - Reliever (Hospital )

Nairobi, Kenya

Majorel Kenya Limited

Kenya | Customer Service Representative I (CSR I) - DF6134

Nairobi, Kenya

Username Investments Ltd

Customer Service Intern

Nairobi, Kenya

Brites Management Services Limited

Customer Service / Shop Assistant - Nairobi

Nairobi, Kenya

Workforce Africa

Customer Success Lead

Nairobi, Kenya

EcoSafi

Customer Experience Lead

Nairobi, Kenya

BURN

Aftersales Support Coordinator

Kiambu, Kenya

Pycs

System Support Lead

Nairobi, Kenya

NTT Limited

Client Experience Specialist

Nairobi, Kenya

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Ital Global

Masseuse

Nairobi, Kenya

Customer Service & Billing Officer - Reliever (Hospital )

Closing: Apr 15, 2024

19 days remaining

Published: Mar 26, 2024 (2 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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We are looking for a confident and self-motivated individual who is looking for a customer service opportunity.

Job Requirements

  • Diploma in Front Office & Administration, Hospitality Management or any related course.
  • Utalii College graduand is an added advantage.
  • Attained a C or higher in your KCSE.
  • Proficient in Microsoft Office.
  • Customer Service experience: At least 1 Year would be an added advantage preferably in a busy environment.

Competencies and Skills Required

  • Excellent communication and presentation skills.
  • Enthusiasm and Reliability
  • Ability to multi-task and work under pressure
  • Highly adaptable
  • Exceptional interpersonal skills
  • Emotionally Intelligent
  • Empathetic
  • Strong customer centric skills


Responsibilities

We are looking for a confident and self-motivated individual who is looking for a customer service opportunity.

Job Requirements

  • Diploma in Front Office & Administration, Hospitality Management or any related course.
  • Utalii College graduand is an added advantage.
  • Attained a C or higher in your KCSE.
  • Proficient in Microsoft Office.
  • Customer Service experience: At least 1 Year would be an added advantage preferably in a busy environment.

Competencies and Skills Required

  • Excellent communication and presentation skills.
  • Enthusiasm and Reliability
  • Ability to multi-task and work under pressure
  • Highly adaptable
  • Exceptional interpersonal skills
  • Emotionally Intelligent
  • Empathetic
  • Strong customer centric skills


  • Maintaining a positive, empathetic and professional attitude towards clients at all times
  • Primary point of contact within the hospital
  • Investigate and respond to all customer enquiries promptly directly to customer inquiries either fact to face, by telephone or electronically and Resolving customer complaints
  • Welcoming, receiving, guiding and directing the patients around the hospital
  • Filling and processing of application forms
  • Investigate and respond to all customer enquiries promptly.
  • Escalate complex queries to the appropriate functional area.
  • Carry out customer and product related document processing
  • Make customers’ experiences better by ensuring customer satisfaction
  • Communicating with customers through various channels.
  • Develops and maintains strong relationships with customers by providing support, information, and guidance
  • Performing billing duties.
  • Provides excellent customer service by responding promptly to customer inquiries, questions, acknowledging concerns and resolving complaints.
  • Answer all incoming calls and redirect them or keep messages.
  • Handling patients, referral sources, and administrative department inquires
  • Assisting the doctors in booking appointments for the next visit of the patient.
  • Entering patient information into a customer information system
  • Serving as a backup when other employees are out due to absent staff members
  • Any other duties as assigned.


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