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Nairobi KenyaAthi River Kenya

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Mid-level Customer support, client care jobs in Athi River, Kenya

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Seniority (Customer support, client care)

Entry and Basic-level,Mid-level,Senior-level,

© Fuzu Ltd

Kenya/Nairobi/Customer support, client care
Mananasi Fibre Limited

Textile + 1 more

Customer Service & Order Fulfilment Coordinator

Only on Fuzu
Nairobi • Kenya

Posted: Sep 2, 2026

Apply by: Sep 29, 2026

4 days left to apply

Job details

Contract Type

Description

We
are seeking a proactive, organized, and detail-oriented Customer Service
& Order Fulfilment Coordinator to support our growing Pineapple Leaf
Fibre (PALF) business. The successful candidate will play a key role in
managing customer relationships, coordinating orders, and ensuring timely and
accurate order fulfilment through effective logistics coordination.

Key
Responsibilities

  • Serve as the
    primary point of contact for customer inquiries, order requests, and
    follow-ups.
  • Process customer
    orders accurately and monitor progress through to delivery.
  • Coordinate with
    production, stores, dispatch, and logistics providers to ensure timely
    fulfilment of orders.
  • Monitor inventory
    availability and support order planning activities.
  • Resolve customer
    concerns and service issues promptly and professionally.
  • Maintain accurate
    records of customer orders, deliveries, and communications.
  • Prepare order
    status updates and customer service reports as required.
  • Support continuous
    improvement of customer service and fulfilment processes.

Requirements

  • Diploma or Degree
    in Business Administration, Supply Chain Management, Logistics, Marketing,
    Customer Service, or a related field.
  • Proven experience
    in customer service, logistics, order fulfilment, administration, or a
    similar role.
  • Fluent in English,
    both written and spoken.
  • Understanding of
    shipping documentation requirements.
  • Strong
    organizational and communication skills.
  • Ability to manage
    multiple tasks, prioritize workload, and meet deadlines.
  • Experience in
    manufacturing, production, or industrial environments will be an added
    advantage.

Preferred
Attributes

  • Experience in
    export logistics or working with international clients.
  • Strong
    problem-solving skills and attention to detail.
  • Proactive,
    customer-focused, and able to work independently.
  • Passion for
    sustainability, circular economy initiatives, or natural materials will be
    an added advantage.

Only
shortlisted candidates will be contacted.


Tags
Customer support, client careTextile, fashionMid-levelKenya

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