📍 Location: Onsite – Nairobi, Kenya

Driven by a passion for people and service excellence, this role focuses on delivering high-quality customer support through phone calls and chat interactions. As a Customer Service Representative, you will assist customers with inquiries related to products, services, order status, and general support.

You will work in a high-volume contact center environment, where strong communication skills, multitasking abilities, and attention to detail are key to providing an outstanding customer experience and building lasting relationships.

• English level: C1 (Advanced/Fluent).
  
• At least 1 year of customer service experiencein a contact center environment (BPO or Call Center).
  
• Comfortable working in high-volume, fast-paced environments.
  
• Strong verbal and written communication skills.
  
• Customer-oriented mindset with strong problem-solving skills.
  
• Basic computer skills and ability to navigate multiple systems.
  
• Availability to work onsite in Nairobi, Kenya is mandatory.
  

• Competitive compensation package (base salary + transportation allowance).
  
• Paid training and ongoing support.
  
• Growth opportunities within a people-driven organization.
  
• Collaborative and professional work environment.