Customer Experience Assistant

Their main responsibilities include planning weekly employee schedules, determining appointment lengths, and making/receiving phone calls to/for patients or customers their appointments or meeting times.

Note: This is not a customer service position, this is an administrative position to work for an office as part of their staff.

Requirements:

- English C1 - little accent

- Experience as a scheduler and job stability of at least 6 months to 1 year

-Strong communication and interpersonal skills, with the ability to interact professionally with candidates, caregivers, custodians, patients, and hiring managers.

-Proficient in using scheduling software and tools, as well as Microsoft Office Suite. High level of attention to detail and accuracy.

Responsibilities

Responsibilities:

-Answer Inbound and/or make Outbound calls to take inquiries or messages in an upbeat, professional manner.

-Communicates continually with associates and clients to evaluate service.

-Serves as liaison between associates and the Office Manager. Manage and maintain the interview and meeting schedule, ensuring timely communication and confirmation with all parties involved daily.

-Coordinate logistics for interviews, including room bookings, virtual meeting setups, and any necessary materials.

-Assists with recruiting, associate hiring, orientations, in-services, disciplinary actions, etc.

-Ensure adherence to the interview schedule, adjusting as needed to accommodate changes or conflicts.

-Coordinate with candidates, employees, customers, custodians or patients, and hiring managers to schedule interviews, assessments, and follow-up meetings.

-Assist with sales, marketing, and public relations efforts.

-Receive referrals and inquiries on the company's programs.

-Perform payroll duties including verifying timesheets, updating telephony records, and computer input for payroll processing.

-Maintain documentation of associate work records in the system and ensure current and complete personnel records for all associates.

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