Qualifications and Competencies

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Software Engineering, or a related field from a recognized institution.
  
• Relevant professional certifications in systems administration, databases, ERP systems, business applications, or related ICT fields will be an added advantage.
  
• At least three (3) years relevant work experience in ICT systems support, business applications management, or related field, preferably in the banking or financial services sector.
  
• Demonstrated knowledge
  

• Supporting the administration, maintenance, and optimization of the Bank’s business systems and application platforms.
  
• Monitoring system performance and ensuring availability, reliability, and efficiency of applications.
  
• Providing first-line and second-line support to users on business systems and applicationrelated issues.
  
• Coordinating troubleshooting, diagnosis, and resolution of application incidents and system errors.
  
• Participating in implementation, upgrade, testing, and rollout of new systems and application enhancements.
  
• Supporting integration of business applications with other internal and external systems.
  
• Conducting user acceptance testing (UAT) and preparing system documentation, user manuals, and technical reports.
  
• Managing application user accounts, access rights, and permissions in line with security policies and segregation of duties requirements.
  
• Liaising with vendors, service providers, and internal stakeholders on application support and maintenance matters.
  
• Assisting in database management, data integrity checks, and generation of operational reports.
  
• Supporting business continuity and disaster recovery processes for business applications and systems.
  
• Monitoring compliance with ICT policies, standards, and regulatory requirements relating to systems and applications.
  
• Conducting end-user training and awareness on system usage and application functionality.
  
• Identifying opportunities for automation, process improvement, and digital transformation within the Bank.
  
• Maintaining proper documentation of system configurations, change requests, and incident resolutions