Responsibilities:

Quality Management And Documentation

• Support and coordinate quality management tasks, adhering to established standards and procedures.
  
• Support quality control activities and inspections.
  
• Assist with quality documentation and reporting, including the creation and maintenance of work instructions and standard operating procedures.
  
• Participate in training and knowledge sharing, contributing to the evaluation and review of methods and providing feedback to more senior staff.
  

Quality Assurance

• Assist in the collection of evidence and the conduct of formal audits or reviews of activities.
  
• Examine records for evidence that appropriate testing and other quality control activities have taken place.
  

Service Level Management

• Monitor service delivery performance metrics.
  
• Liaise with stakeholders to help them plan for a deterioration in service and/or breaches of service level agreements.
  

Knowledge Management

• Leverage knowledge of a specialism to capture and classify content, taking expert advice when required.
  

Change Control

• Apply tools, techniques, and processes to administer, track, log, and report on change requests.
  
• Apply change control procedures for standard, low-risk changes.
  

Requirements

Must-have skills (required)

• Quality management knowledge: understands and contributes to quality management plans, standards, and procedures for a team or project.
  
• Documentation skills: able to create, update, and maintain clear work instructions, SOPs, and quality documentation.
  
• Data analysis: able to gather and organize data, perform basic data cleaning, and support data analysis projects.
  
• Problem-solving: able to independently identify and analyze complex problems, develop solutions, and assess risks and implications.
  
• Communication skills: clear and effective communicator, able to write detailed and structured reports and documents, and present information to small to medium-sized groups.
  
• Stakeholder engagement: able to lead stakeholder management activities for small projects, developing engagement plans and resolving minor issues.
  
• Collaboration: actively engages in team activities, initiates small collaborative efforts, and shows a strong understanding of team goals.
  
• Planning: able to facilitate planning meetings, contribute to project plans, and assist with risk and contingency planning.
  

Academic and Professional Requirements

• Bachelor's degree in Quality Management, Business Administration, or a related field, or equivalent practical experience.
  
• 2–4 years of experience in quality management, quality assurance, or a related process/documentation role.
  

Nice-to-have skills (preferred)

• Experience developing training materials or work instructions for operational teams.
  
• Familiarity with quality management frameworks or standards (e.g., ISO 9001).
  
• Exposure to change control or knowledge management systems.