Jobs and Vacancies in Ongata Rongai, Kenya

398 jobs found

Oasis Outsourcing

SDR Supervisor - Sales Development Representative

Nairobi Kenya
Closed for applications
Turnkey Africa Ltd

Sales Representative

Nairobi Kenya
Closed for applications
Tana

Database Administrator

Nairobi Kenya
Closed for applications
City Eye Hospital

Clinical Officer – NCD & Pre-surgical Optimization

Nairobi Kenya
Closed for applications
City Eye Hospital

Ophthalmic Clinical Officer (OCO)

Nairobi Kenya
Closed for applications
Jamii Telecommunications

Territory Sales Leader

Nairobi Kenya
Closed for applications
Diageo

Commercial Performance Manager - Reserve & Key Accounts

Nairobi Kenya
Closed for applications
Diageo

Senior Brand Manager - Spirits

Nairobi Kenya
Closed for applications
Influx. Inc

Customer Service Representative

Nairobi Kenya
Closed for applications

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Basigo

Customer Experience Manager

Nairobi Kenya
Closed for applications

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Oasis Outsourcing

Human resources + 2 more

SDR Supervisor - Sales Development Representative

Closed for applications
Job details

Contract Type

Description
SDR Supervisor

Kenya, Nairobi – On-site

🚀 About the Role

We are seeking a results-driven SDR Supervisor to lead, manage, and elevate the performance of a high-impact sales development team.

This role is responsible for end-to-end team management, ensuring KPI achievement, driving performance, and building scalable strategies to maximize results. You will act as the key link between daily operations and strategic business goals.


✅ Requirements:
  • Proven experience in Sales Development / SDR team leadership
  • Strong people management and team leadership skills
  • Advanced analytical skills with KPI-driven mindset
  • Excellent communication and coaching abilities
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong organizational and planning skills
  • Fluent English (required)
Additional Benefits:
  • Clear career progression path (Senior Supervisor → Management roles)
  • Ongoing development in leadership, analytics, and sales training
  • Commission is based on team performance against overall targets


Responsibilities

🎯 Key Responsibilities:

1. Team Management & Accountability
  • Full ownership of the assigned SDR team (100% accountability)
  • Ensure achievement of both individual and team KPIs
  • Oversee and coordinate daily operational activities
  • Drive performance aligned with business objectives
2. Team Development & Coaching
  • Create and execute Performance Improvement Plans (PIPs)
  • Conduct regular 1:1 sessions (weekly/biweekly) for coaching and performance review
  • Identify high-potential talent and develop future Team Leaders
  • Foster a high-performance, growth-oriented culture
3. Quality Assurance & Continuous Improvement
  • Serve as the primary QA reference for call/IA quality and process adherence
  • Lead shadowing sessions, role plays, and ongoing training initiatives
  • Identify operational gaps and implement corrective action plans
  • Ensure alignment with commercial and operational standards
4. Reporting & Performance Management
  • Prepare and present daily, weekly, and monthly performance reports, including:
    • IAs handled
    • PCA
    • Productivity metrics
    • Attendance
    • SDR performance comparisons
  • Analyze trends and build strategies to improve results
  • Identify and escalate blockers proactively
1. Team Management & Accountability
  • Full ownership of the assigned SDR team (100% accountability)
  • Ensure achievement of both individual and team KPIs
  • Oversee and coordinate daily operational activities
  • Drive performance aligned with business objectives
2. Team Development & Coaching
  • Create and execute Performance Improvement Plans (PIPs)
  • Conduct regular 1:1 sessions (weekly/biweekly) for coaching and performance review
  • Identify high-potential talent and develop future Team Leaders
  • Foster a high-performance, growth-oriented culture
3. Quality Assurance & Continuous Improvement
  • Serve as the primary QA reference for call/IA quality and process adherence
  • Lead shadowing sessions, role plays, and ongoing training initiatives
  • Identify operational gaps and implement corrective action plans
  • Ensure alignment with commercial and operational standards
4. Reporting & Performance Management
  • Prepare and present daily, weekly, and monthly performance reports, including:
    • IAs handled
    • PCA
    • Productivity metrics
    • Attendance
    • SDR performance comparisons
  • Analyze trends and build strategies to improve results
  • Identify and escalate blockers proactively


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