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Analyst - Customer Analytics, North East
Ikoyi
• Nigeria
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Deloitte Nigeria, First Bank of Nigeria Limited, MTN Nigeria, Stanbic IBTC Bank, Sun KingProfession (Mid-level)
Industry (Business, strategic management, Mid-level)
Seniority (Business, strategic management)
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Financial Services
Description
Requirements:
Bachelor’s degree in Finance, Economics, Business Administration, Banking, or a related field.
Experience:
Minimum 5 - 7 years of relevant experience in relationship management, partnership development, or business development within the financial services or fintech sector within the OFI segment. Post NYSC experience.
Responsibilities
Partnership & Relationship Management
- Develop and maintain productive business relationships with key decision-makers in other financial institutions (OFIs).
- Serve as the primary point of contact for partner institutions, ensuring timely communication and issue resolution.
- Identify partnership opportunities that align with the company’s financial inclusion and revenue growth objectives.
- Negotiate and manage partnership agreements, SLAs, and commercial terms.
- Conduct periodic performance reviews with partners to assess service quality, transaction performance, and growth potential.
Business Development & Growth
- Drive adoption of the company’s payment and fintech solutions across partner OFIs.
- Collaborate with internal product, technology, and operations teams to onboard new partners and deploy services efficiently.
- Identify and execute initiatives that enhance transaction volumes, float balances, and cross-platform activities.
- Support product innovation and joint solutions targeted at the OFI segment.
Operational & Risk Management
- Monitor and ensure partner compliance with regulatory requirements, internal policies, and operational standards.
- Resolve operational challenges in collaboration with internal support teams.
- Track and reconcile financial transactions, settlements, and partner accounts as required.
- Maintain accurate and updated partner records in CRM or internal systems.
Performance Monitoring & Reporting
- Analyze partner performance metrics and prepare periodic business and performance reports.
- Provide insights on market trends, competitor activities, and emerging opportunities in the OFI space.
- Support management decision-making through data-driven reporting and recommendations.
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