Published

Customer Experience Jobs in Nigeria

256

jobs

LemFi

Customer Support Representative

Lagos, Nigeria

Elvaridah

Customer Support Officer

Lagos, Nigeria

Old Mutual

Customer Service Team Lead

Lagos, Nigeria

Helium Health

Senior Growth Associate (Lagos)

Lagos, Nigeria

Helium Health

Senior Growth Associate (Kano)

Lagos, Nigeria

LemFi

Quality Assurance Specialist, Customer Support

Lagos, Nigeria

ENGIE Energy Access (EEA)

Credit Operations Manager

Lagos, Nigeria

Fairmoney Nigeria

Backend Engineer (Remote)

Lagos, Nigeria

eHealth4everyone

Devops Engineer

Abuja, Nigeria

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Glovo

Live Operations Manager - SSA Sub - Saharan Africa

Lagos, Nigeria

Customer Support Representative

Closing: Mar 31, 2024

3 days remaining

Published: Mar 16, 2024 (12 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Qualifications
  • A Bachelor's Degree in Marketing, Communications, Business Management, or a related field is preferred.
  • 1+ years of professional experience working as a customer service specialist, or a similar customer support role.
  • Preferred experience working in Fintech or Financial Services
  • Experience using Google Apps for business, and CRM software
  • Exceptional interpersonal skills, problem-solving skills, communication and collaboration skills. Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.
Responsibilities
Qualifications
  • A Bachelor's Degree in Marketing, Communications, Business Management, or a related field is preferred.
  • 1+ years of professional experience working as a customer service specialist, or a similar customer support role.
  • Preferred experience working in Fintech or Financial Services
  • Experience using Google Apps for business, and CRM software
  • Exceptional interpersonal skills, problem-solving skills, communication and collaboration skills. Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.
  • We are looking for energetic and dedicated Customer Support team members who have a passion for delivering world-class service to customers.
  • If you are interested in joining a fast-paced dynamic team, you will be the first point of contact for customers who want to get the most out of their service.
  • Since you will be representing a global brand, a positive attitude and a bubbly personality are a must-have!
  • This is a full-time position. Team members must be available to work (40 hours per week) on a 24-hour rotational work schedule with varying 9-hour shifts from Mondays to Sundays.
  • This does not exclude weekends and holidays.

You Will

  • Assist and troubleshoot with customers via email while maintaining the highest level of courtesy and professionalism.
  • Escalate positive outcomes and issues to the team using appropriate channels and be able to work on multiple platforms at once.
  • Interact with other team members to improve service quality
  • Attend weekly meetings and participate actively to ensure feedback on customer experience is implemented effectively.
  • Proactively spot different patterns that affect customers' experience and suggest possible changes to carry out.

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