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Client Service Lead

Closing: May 1, 2024

19 days remaining

Published: Mar 15, 2024 (28 days ago)

Job Requirements

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Work experience:

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Job Summary

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Qualifications
  • Minimum of B.Sc / HND in any related course of study.
  • Minimum of 2 years experience in client service management role.
  • Excellent interpersonal and communication skills.
  • Strategic thinker with the ability to identify and capitalize on opportunities for client engagement and growth.
  • Detail-oriented with a focus on delivering high-quality service.
  • Proficiency with Microsoft Office tools.


Responsibilities
Qualifications
  • Minimum of B.Sc / HND in any related course of study.
  • Minimum of 2 years experience in client service management role.
  • Excellent interpersonal and communication skills.
  • Strategic thinker with the ability to identify and capitalize on opportunities for client engagement and growth.
  • Detail-oriented with a focus on delivering high-quality service.
  • Proficiency with Microsoft Office tools.


Job Description

  • We are seeking an experienced and dynamic individual to join our team as a Client Service Lead. In this role, you will be responsible for leading our client service efforts, ensuring exceptional satisfaction, and building strong relationships with our clients and partners.
  • The ideal candidate should have a proven track record in client service management, a deep understanding of our industry, and the ability to drive excellence in client interactions.

Key Duties

  • Act as the primary point of contact for client inquiries, concerns, and escalations.
  • Understand clients' business needs and ensure our services align with their objectives.
  • Communicate effectively with clients to provide updates, gather feedback, and address inquiries.
  • Work closely with sales and marketing teams to identify opportunities for client engagement and growth.
  • Monitor and analyze client feedback to identify areas for improvement.
  • Develop and execute retention initiatives to ensure long-term partnerships.
  • Other tasks as required

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