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Customer support, client care Jobs in Nigeria

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PressOne Africa

Customer Experience And Data Analyst

Lagos, Nigeria

16 days remaining

Michael Stevens Consulting

Customer Service Representative (Fast Food)

Portharcourt, Nigeria

10 days remaining

Michael Stevens Consulting

Customer Service Representative

Portharcourt, Nigeria

10 days remaining

First Bank of Nigeria Limited

Head, Customer Experience - Comms & Engagement

Lagos, Nigeria

9 days remaining

MacTay Consulting

Contact Center Personnel

Lagos, Nigeria

13 days remaining

MacTay Consulting

Call Center Agent

Lagos, Nigeria

3 months remaining

Moniepoint Incorporated

Customer Success Representative (Katsina)

Katsina, Nigeria

4 days remaining

Radisson Hotel Group

Server / Waiter / Waitress

Lagos, Nigeria

3 days remaining

Invent Alliance Limited

Contact Center Intern

Lagos, Nigeria

8 days remaining

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Moniepoint Incorporated

Customer Success Representative - Osun

Lagos, Nigeria

2 days remaining

Country / Region

Africa
Kenya
Uganda

Fuzu

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© Fuzu Ltd 2024

Customer Experience And Data Analyst

Closing: May 23, 2024

16 days remaining

Published: May 6, 2024 (2 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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What You Should Have

  • Bachelor's Degree in Data Science, Computer Science, Mathematics, or a related field.
  • 2+ years of experience working with data analysis tools (Excel, SQL, Python, Tableau, or similar).
  • Passion for understanding customer needs, behaviour and improving user experiences.
  • Excellent problem-solving and critical thinking skills.
  • Strong written and verbal communication.
Responsibilities

What You Should Have

  • Bachelor's Degree in Data Science, Computer Science, Mathematics, or a related field.
  • 2+ years of experience working with data analysis tools (Excel, SQL, Python, Tableau, or similar).
  • Passion for understanding customer needs, behaviour and improving user experiences.
  • Excellent problem-solving and critical thinking skills.
  • Strong written and verbal communication.
  • Data Analysis and Reporting: Dive deep into PressOne Africa's customer data, identifying trends, bottlenecks, and areas for improvement across the journey. Build dashboards and reporting structures to track key metrics.
  • Customer Journey Mapping: Create visual representations of how customers interact with PressOne, highlighting where they excel and where they stumble.
  • Engagement Campaigns: Design and test engagement initiatives such as targeted campaigns, educational content, and incentives tailored to drive higher call volumes.
  • Collaboration & Experimentation: Work with teams to design tests and experiments to improve onboarding, drive engagement, and increase customer satisfaction. Analyse results and propose improvements.
  • Insights and Action: Translate complex data findings into clear recommendations. Work with the team to implement impactful changes to our customer experience.
Tags

Customer support, client care jobs

Communications, media, radio, tv industry jobs

Mid-level jobs

Jobs in Lagos

Jobs in Nigeria

Customer support, client care jobs in Lagos

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