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Closing: Dec 23, 2021

19 days remaining

Published: Nov 23, 2021 (11 days ago)

Job Requirements

Education:

Bachelor's degree

Work experience:

2 years

Language skills:

English

Job Summary

Contract Type:

Full time

Requirements

  • Should possess a minimum educational qualification of a 2:2 Bachelor's Degree or its equivalent in related fields.
  • Minimum of two (2) years client/ customer services experience from a Pension Fund Administrator.
  • Strong persuasion and negotiation skills.
  • Excellent relationship management skills.
  • Strong stakeholder management skills.
  • Strong oral and verbal communication skills.
  • Good verbal and written communication skills.


Responsibilities

Requirements

  • Should possess a minimum educational qualification of a 2:2 Bachelor's Degree or its equivalent in related fields.
  • Minimum of two (2) years client/ customer services experience from a Pension Fund Administrator.
  • Strong persuasion and negotiation skills.
  • Excellent relationship management skills.
  • Strong stakeholder management skills.
  • Strong oral and verbal communication skills.
  • Good verbal and written communication skills.


Job Responsibilities

  • Driving resolution and feedback process.
  • Processing of error free customer applications.
  • Analysis and trending of customers complaints and requests.
  • Building on existing relationships with customers via CRM sessions.
  • Printing and dispatching of welcome letters to customers.
  • Ensuring constant and accurate update of customer data at every visit.
  • Preparation of monthly activity report of the unit.
  • Initiating and implementing new ideas and planning.
  • Liaising with key departments to achieve business goals.
  • Office logistics administration.


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