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Customer Experience And Data Analyst

Closing: Jun 14, 2024

This position has expired

Published: May 23, 2024 (28 days ago)

Job Requirements

Education:

Work experience:

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Job Summary

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What You Should Have

  • Bachelor's Degree in Data Science, Computer Science, Mathematics, or a related field.
  • 2+ years of experience working with data analysis tools (Excel, SQL, Python, Tableau, or similar).
  • Passion for understanding customer needs, behaviour and improving user experiences.
  • Excellent problem-solving and critical thinking skills.
  • Strong written and verbal communication.



Responsibilities

What You Should Have

  • Bachelor's Degree in Data Science, Computer Science, Mathematics, or a related field.
  • 2+ years of experience working with data analysis tools (Excel, SQL, Python, Tableau, or similar).
  • Passion for understanding customer needs, behaviour and improving user experiences.
  • Excellent problem-solving and critical thinking skills.
  • Strong written and verbal communication.



  • Data Analysis and Reporting: Dive deep into PressOne Africa's customer data, identifying trends, bottlenecks, and areas for improvement across the journey. Build dashboards and reporting structures to track key metrics.
  • Customer Journey Mapping: Create visual representations of how customers interact with PressOne, highlighting where they excel and where they stumble.
  • Engagement Campaigns: Design and test engagement initiatives such as targeted campaigns, educational content, and incentives tailored to drive higher call volumes.
  • Collaboration & Experimentation: Work with teams to design tests and experiments to improve onboarding, drive engagement, and increase customer satisfaction. Analyse results and propose improvements.
  • Insights and Action: Translate complex data findings into clear recommendations. Work with the team to implement impactful changes to our customer experience.



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