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Customer Service Executive

Closing: Jan 29, 2023

This position has expired

Published: Jan 25, 2023 (7 days ago)

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Job Summary

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Job Description

  • We need an experienced, responsible and trust worthy individual to fill this role of a Customer Service Officer (Front Desk)  
  • Only Female and must reside in Lagos

Requirements

  • B.Sc Degree in any discipline. Customer Service certification would be an added advantage
  • Must have 4 to 5 years working experience.
  • Proven customer support experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Good Social Media Management Skills
  • Good Use of Office Package
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • Good Computer Skills
  • Must reside in Lagos and on the Mainland
Responsibilities

Job Description

  • We need an experienced, responsible and trust worthy individual to fill this role of a Customer Service Officer (Front Desk)  
  • Only Female and must reside in Lagos

Requirements

  • B.Sc Degree in any discipline. Customer Service certification would be an added advantage
  • Must have 4 to 5 years working experience.
  • Proven customer support experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Good Social Media Management Skills
  • Good Use of Office Package
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • Good Computer Skills
  • Must reside in Lagos and on the Mainland

Responsibilities

  • Greet guests and provide them with superb customer service.
  • Ensure the reception is neat, presentable, and equipped with all the necessary supplies
  • Answer all client questions and incoming calls.
  • Redirect phone calls to the appropriate department and take down messages.
  • Accept all letters and packages, and distribute them to their appropriate departments.
  • Monitor, organize and forward emails.
  • Maintain records and files.

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