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CLOSED FOR APPLICATIONS

Consular Assistant(American Citizens Services)

Closing: Nov 15, 2022

This position has expired

Published: Nov 11, 2022 (22 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

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EDUCATION: Completion of two years college or university studies is required.

Requirements:

EXPERIENCE: At least three years of progressively responsible experience in work involving the application of relatively complex regulatory material along with extensive public contact.

JOB KNOWLEDGE: Must have good knowledge of the local, regional and national political, economic, social, cultural, and security environment.

Evaluations: (This may be tested)

LANGUAGE: Fluent spoken and written English ability and good working knowledge of at least one local language is required. Local languages include either Luganda, Swahili, Acholi, or Dinka.

SKILLS AND ABILITIES: Possession of excellent judgment, decisiveness, honesty, flexibility, and persistence is required. The ability to act independently and exercise sound judgment at all times is required. Initiative, common sense, and tact are required to meet unexpected and unique situations. Discretion is required to uphold privacy rights of U.S. citizen customers. The ability to maintain working relationships with local officials; this includes representing the U.S. Embassy with high-level contacts is required. Strong interpersonal and communication skills is required. The incumbent is required to be resourceful and know how to solve, independently, many complex problems involving several different entities simultaneously. The ability to work professionally and productively with contacts and customers from all backgrounds, upholding the Department’s Diversity, Equity, and Inclusion principles is required. The job holder is required to be efficient, organized and pay close attention to detail with all aspects to assigned work. Strong computer and key board skills is required. Must be proficient in Microsoft Suite Applications (Work, Excel, Outlook, Internet) and must be able to use ACS applications.


Responsibilities

EDUCATION: Completion of two years college or university studies is required.

Requirements:

EXPERIENCE: At least three years of progressively responsible experience in work involving the application of relatively complex regulatory material along with extensive public contact.

JOB KNOWLEDGE: Must have good knowledge of the local, regional and national political, economic, social, cultural, and security environment.

Evaluations: (This may be tested)

LANGUAGE: Fluent spoken and written English ability and good working knowledge of at least one local language is required. Local languages include either Luganda, Swahili, Acholi, or Dinka.

SKILLS AND ABILITIES: Possession of excellent judgment, decisiveness, honesty, flexibility, and persistence is required. The ability to act independently and exercise sound judgment at all times is required. Initiative, common sense, and tact are required to meet unexpected and unique situations. Discretion is required to uphold privacy rights of U.S. citizen customers. The ability to maintain working relationships with local officials; this includes representing the U.S. Embassy with high-level contacts is required. Strong interpersonal and communication skills is required. The incumbent is required to be resourceful and know how to solve, independently, many complex problems involving several different entities simultaneously. The ability to work professionally and productively with contacts and customers from all backgrounds, upholding the Department’s Diversity, Equity, and Inclusion principles is required. The job holder is required to be efficient, organized and pay close attention to detail with all aspects to assigned work. Strong computer and key board skills is required. Must be proficient in Microsoft Suite Applications (Work, Excel, Outlook, Internet) and must be able to use ACS applications.


Duties: Under the supervision of the Consular Chief, performs full range of passport, citizenship, and Special Citizen Services (including welfare/whereabouts, death, repatriation, and arrests) in the American Citizen Services Unit. The incumbent interviews passport and citizenship applicants, provides notarial services, reviews passport applications for completeness and accuracy, and performs relevant data entry and other electronic processing of passport applications. Responds to public inquiries related to passports and citizenship. S/he works with the Consular Chief on crisis preparedness and response.


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