Role/person specification

Preferred Qualification

• Business Degree
  

Preferred Experience

• 3 years' experience in Business related field
  

Knowledge and Skills

• Knowledge of the bank’s products, services and policies required to undertake the role:
  
• The jobholder will be required to have detailed knowledge of the core set of Business Banking products.
  
• For Complex products, good knowledge will be required sufficient to: -
  
• Recognize the changing needs of the customer.
  
• Identify products/service that best satisfy customer need.
  
• Introducing the product/service.
  
• Co-ordinate the introduction of the relevant Group product specialist.
  
• Deal with customers directly as required.
  
• A good knowledge of the products & services available in the Personal Sector is also required to satisfy the individual financial needs of business owners/key individuals.
  
• The jobholder will require a broad understanding of policies and strategies across the Group as they relate to the demands of the customer base.
  

Must have good knowledge on: -

• Enterprise Banking,
  
• Customer relationship management
  
• Team management
  

• Deal with, and find resolutions for, customer complaints.
  
• Determine the products that are most effective in meeting customers’ needs and be able to sell them at short notice, both reactively and proactively.
  
• Plan and co-ordinate any marketing approaches for new business and actively develop existing relationships. Co-ordinate approaches to the portfolio by businesses across the Group.
  
• Monitor and ensure adherence to risk service standards.
  

Business Management: - 25%

• Research, create and follow up on a target list for potential new business.
  
• Identify priority customers using the Customer Prioritization Guidelines to assess their present and potential contribution.
  
• Gather all the required information that is needed to prepare and assess credit applications. Role holder will be expected to input certain key information such as judgmental information (They will work closely with SME Credit)
  
• Monitor and control the quality of the portfolio using “Condition of Sanction” triggers where possible and in accordance with RM guidelines and Bank policy.
  
• Manage “Early Warning List” customers to reduce risk, following H.O. and Regional guidance provided.
  
• Adhere to procedures and guidelines within the BB RMCD.
  

Staff Management: - 5%

• Day-to-day support to Enterprise Bankers and branch staff in provision of consistent service quality and risk.
  
• Manage own leave plan.
  
• Offer support as per business request.
  

Risk & Control Objective Time split 100%

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Bank Kenya Plc Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.