For employers

Published

Industry

Administrative, clerical Jobs in Mid-level

60

jobs

Sybyl

Fast Apply
Only on Fuzu

Help Desk Executive

Ethiopia

7 days remaining

MSVL Group

Fast Apply
Only on Fuzu

Personal Assistant ( Male / Female)

Nairobi, Kenya

9 days remaining

Employd Staffing Solutions

Only on Fuzu

Office Admin - Automotive Industry

Nairobi, Kenya

5 days remaining

International Planned Parenthood Federation (IPPF)

Front Office Specialist - Float

Nairobi, Kenya

12 days remaining

Marriott International

Executive Housekeeper I

Nairobi, Kenya

11 days remaining

U.S.A Embassy Kenya

Consular Associate - Fraud Prevention

Nairobi, Kenya

9 days remaining

Merit Telecoms Nigeria Limited

Executive Assistant & Strategy Officer

Lagos, Nigeria

13 days remaining

Saro Agrosciences Limited

Storekeeper (Oyo)

Lagos, Nigeria

1 day remaining

Saro Agrosciences Limited

Storekeeper

Lagos, Nigeria

1 day remaining

Get personalised job alerts directly to your inbox!

Siaya County Club

Receptionist

Siaya, Kenya

1 day remaining

Country / Region

Kenya
Nigeria
Uganda

Fuzu

About Fuzu
Careers at Fuzu
Contact us

© Fuzu Ltd 2024

Only on Fuzu

Help Desk Executive

Closing: May 8, 2024

7 days remaining

Published: Apr 30, 2024 (1 day ago)

Fast Apply

Apply for this job in seconds! Employer will review your Fuzu Profile and contact shortlisted candidates through Fuzu .

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

Sign up to view job details.

As a Helpdesk Executive, you will
provide support to customers and you will ensure customer satisfaction and coordinate
customer service needs with other functions as required. Receive, Record,
assign, and monitor all calls and escalate where necessary.


Responsibilities

As a Helpdesk Executive, you will
provide support to customers and you will ensure customer satisfaction and coordinate
customer service needs with other functions as required. Receive, Record,
assign, and monitor all calls and escalate where necessary.


  • Answer calls and respond to emails
  • Handle customer inquiries both telephonically and by email
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Update Customer base with new customer information
  • Update existing customer information 
  • Update all calls received on Navision. Does this sound better?
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Complete call logs
  • Produce call reports
  • Collect and preserve the job cards and signoff documentations for future reference


Tags

Administrative, clerical jobs

Computers, software development and services industry jobs

Mid-level jobs

Applications submitted via Fuzu have 32% higher chance of getting shortlisted.

Check out the following blog posts to support your job search