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Seniority (Administrative, clerical)
© Fuzu Ltd
Beachfront VIPingo
Restaurant + 2 more
Description
Must have:
- Diploma in Front Office Management, Hospitality Management, Tourism Management, or a related field from a recognized institution. A Bachelor's Degree in Hospitality Management, Tourism Management, Business Administration, or a related field will be an added advantage.
- Minimum of Seven (7) years' relevant experience in front office operationspreferably in the hospitality industry.
- Strong knowledge of front office operations, reservations management, guest relations, revenue optimization, customer service, leadership, communication, conflict resolution, problem-solving, and proficiency in Property Management Systems (PMS), Point-of-Sale (POS) systems, and Microsoft Office applications.
Responsibilities
- Plan, coordinate, and oversee all front office operations to ensure efficient reception, check-in, check-out, and guest service processes.
- Manage room reservations and inventory to maximize occupancy, revenue, and operational efficiency.
- Promote exceptional guest relations by ensuring prompt response to guest enquiries, requests, feedback, and complaints.
- Coordinate the arrival, stay, and departure of VIP guests to ensure personalized and memorable guest experiences.
- Oversee cash handling, billing, and front office financial transactions to ensure accuracy and accountability.
- Supervise night audit activities to ensure accurate financial reconciliation, reporting, and system integrity.
- Resolve guest complaints and service issues promptly while implementing effective service recovery measures.
- Monitor room occupancy, room rates, and revenue performance, and implement strategies to optimize revenue generation.
- Prepare staff schedules and allocate duties to ensure adequate staffing levels and efficient front office operations.
- Coordinate the training, coaching, and performance management of front office staff to enhance service quality and operational excellence.
- Perform any other duties as may be assigned by the General Manager from time to time.
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