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Closed for applications
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Access Bank, AIICO Insurance Plc, First Bank of Nigeria Limited, Kuda Bank, Polaris BankProfession (Banking, microfinance, insurance)
Industry
Aeronautics,Banking, microfinance, insurance,Communications, media, radio, tv,Computers, software development and services,Construction, renovation, maintenance,Consulting, business support, auditing,Education, academic,Energy, utilities, environment,Financial Services,Fitness, well-being and lifestyle,Health care, medical,Human resources, talent development, recruiting,Manufacturing,Non-profit, social work,Real estate,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Telecommunications,Transportation, logistics, storage,
Seniority (Banking, microfinance, insurance)
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AIICO Insurance Plc
Banking + 2 more
Description
Requirements
- B.Sc. in any field from a reputable university.
- Any professional course on Customer Experience, and data skills are added advantage.
- A minimum of 2 years working in a customer experience team.
- Good knowledge of data and analytics
Responsibilities
- Collect and analyze customer feedback across all service.
- Generate regular insight reports and dashboards for management, highlighting key trends, performance metrics, and improvement areas.
- Monitor competitor practices and industry benchmarks to identify and share best-in-class customer experience standards.
- Provide insights to support loyalty initiatives, retention campaigns, and customer segmentation projects.
- Identify recurring trends, root causes, and emerging opportunities, and work with stakeholders to implement improvements.
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