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Umba
Financial Services
Description
About Umba
Umba is a pan-African digital bank serving customers in both Kenya and Nigeria. Our mission entails providing accessible and cost-effective financial services across Africa, enabling our customers to take charge of their financial well-being. We are committed to seizing a unique opportunity to transform the financial landscape in Africa by harnessing the power of machine learning to develop intelligent, affordable financial products tailored for emerging markets. Our machine learning models are continuously improving, and we leverage AI and automation to deliver banking solutions at the lowest possible cost to our expanding customer base.
Umba is headquartered in Nairobi Kenya. Our primary focus is to offer a comprehensive range of digital banking products through Android, iOS and Web Apps, and we take pride in our culture of consistently surpassing customer expectations, which has fueled our rapid expansion.
Umba acquired a deposit taking microfinance bank in Kenya in 2023, which has now been named Umba Microfinance Bank. The bank has achieved fast growth since launch with average monthly growth rate of 19% and 6x revenue growth in 2024.
Purpose of the Job
The Deposit Mobilization Relationship Officer will be responsible for driving deposit growth through innovative client relationship management, building and maintaining long-term partnerships, and delivering financial solutions tailored to customer needs. The role focuses on mobilizing deposits, deepening customer engagement, and ensuring the sustainability of UMBA Microfinance’s funding base.
Key Responsibilities
- Deposit Mobilization
- Develop and implement strategies to attract new depositors and retain existing clients.
- Achieve monthly and annual deposit mobilization targets as set by management.
- Promote UMBA’s savings, fixed deposit, and investment products to individuals, groups, SMEs, and institutions.
- Client Relationship Management
- Build strong, lasting relationships with clients through proactive engagement and excellent service.
- Conduct regular client visits, meetings, and financial education forums to increase awareness of UMBA’s products.
- Act as the primary point of contact for key deposit clients and respond to queries in a timely manner.
- Business Development and Marketing
- Identify and pursue new business opportunities within assigned territory/portfolio.
- Develop partnerships with SACCOs, Chamas, schools, churches, and corporates to generate deposits.
- Organize and participate in marketing campaigns, community outreach programs, and product launches.
- Compliance and Risk Management
- Ensure all deposit mobilization activities comply with UMBA Microfinance’s policies, CBK regulations, and AML/CFT requirements.
- Monitor client accounts to ensure adherence to KYC, due diligence, and anti-fraud standards.
- Prepare accurate reports on deposit mobilization performance, pipeline clients, and market intelligence.
- Reporting and Performance Tracking
- Submit weekly, monthly, and quarterly reports on deposit mobilization activities and achievements.
- Track personal and branch targets, providing input to management on opportunities and challenges.
Qualifications and Experience
- Bachelor’s degree in business administration, Marketing, Finance, Banking, or a related field.
- Minimum of 3 years’ experience in deposit mobilization, relationship management, or business development in a financial institution (microfinance, SACCO, or bank).
- Proven track record of meeting and exceeding sales/target goals.
- Familiarity with digital financial services and innovative savings products will be an added advantage.
Skills and Competencies
- Strong interpersonal and networking skills.
- Excellent communication and presentation abilities.
- Negotiation and persuasive selling skills.
- Customer-centric mindset with problem-solving orientation.
- High integrity and commitment to ethical banking practices.
- Ability to work independently and as part of a team.
Key Performance Indicators (KPIs)
- Monthly and annual deposit mobilization targets achieved.
- Number of new deposit accounts opened.
- Retention rate of existing depositors.
- Growth in institutional/corporate partnerships.
- Compliance with CBK and UMBA’s policies on deposits.
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