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Rider Success Manager
Nairobi
• Kenya
Profession (Mid-level)
Industry (Business, strategic management, Mid-level)
Seniority (Business, strategic management)
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Consulting + 2 more
Description
Overview
As a Lean SixSigma Consultant within TP Digital you will play a pivotal role in drivingdigital transformation across our UKISSA business and have the opportunity toengage with our global organization. This position involves leading andsupporting clients and internal teams to enhance and optimize businessprocesses using Lean Six Sigma methodologies, with a strong focus on digitalinnovation and data-driven decision-making. You will collaborate closely withthe Analytics and Technology Product teams to identify and implementcutting-edge solutions that enhance efficiency, customer experience, andbusiness performance.
As a strategicthinker, you will design best practice digital service solutions, encompassingoperating models, processes, automation, data analytics, and technology. Youwill articulate the value of these solutions to internal stakeholders andclients, ensuring alignment with digital transformation goals.
Responsibilities
Key Responsibilities
Digital Transformation: Leverage yourexperience in process improvement to identify opportunities for automation, AI,and analytics-driven solutions.
Presentation Skills: Confidently presentfindings and recommendations to senior audiences, utilizing MS PowerPoint forimpactful delivery.
Communication: Exhibit excellentinterpersonal and communication skills, both written and verbal, to engagestakeholders effectively.
Analytical Skills: Employ strongdiagnostic and analytical skills to solve complex problems and developpragmatic, tech-enabled solutions.
Business Case Development: Quantify,analyse, and develop business cases to support digital transformationinitiatives.
Data Proficiency: Utilize Excel and otheranalytical tools for data gathering, root cause analysis, and performancetrending.
Process Improvement: Identify andimplement process automation and digital tools to enhance operationalefficiency.
Strategic Awareness: Demonstrate a solidunderstanding of digital strategy, emerging technologies, and fact-basedproblem-solving capabilities.
Project Management: Exhibit strongproject management skills, working collaboratively to deliver digitalinitiatives under tight deadlines.
Initiative: Work independently and takeinitiative to drive projects forward.
Leadership: Provide guidance to teammembers and promote a digital-first mindset.
Specific Responsibilities
Collaborate with the organization’s LSSBlack Belt and the wider Digital and Analytics teams.
Apply Lean Six Sigma methodology to bothinternal and client-facing digital projects.
Engage with stakeholders, data analysts,and product teams to understand current digital challenges and opportunities.
Quantify and prioritize digitaltransformation initiatives to maximize impact.
Map existing digital and process workflowsand identify areas for process automation and AI integration.
Identify and evaluate emergingtechnologies that support critical analysis and automation in digitaloperations.
Analyse data and develop digitalperformance metrics to measure the impact of automation and AI-driven changes.
Develop actionable digital roadmaps andtrack progress to ensure successful implementation of solutions.
Create and execute digital processimprovement procedures to drive operational efficiencies.
Prepare communication plans for variousstakeholders and deliver presentations as needed.
Flexibility to work UK and US hours asrequired to accommodate different time zones and project demands.
Qualifications & Experience
Certification: Lean Six Sigma Green BeltCertified (Essential). Black Belt Training is advantageous.
Experience: Minimum of 3 years in an LSSrole or continuous improvement function, with experience in digitaltransformation.
Digital Awareness: Strong understandingof automation, AI, analytics, and digital tools that drive transformation forclients.
Project Management: Proven projectmanagement experience with the ability to manage multiple digital projectssimultaneously.
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