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Ecobank Uganda Limited, Equity Bank Kenya , First Bank of Nigeria Limited, KCB Group, Standard Chartered Bank NigeriaProfession (Banking, microfinance, insurance, Senior-level)
Industry (Business, strategic management, Senior-level)
Agriculture, fishing, forestry,Banking, microfinance, insurance,Communications, media, radio, tv,Computers, software development and services,Consulting, business support, auditing,Education, academic,Energy, utilities, environment,Finance & FinTech,Health care, medical,Human resources, talent development, recruiting,Manufacturing,Non-profit, social work,Real estate,Telecommunications,
Seniority (Business, strategic management, Banking, microfinance, insurance)
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NCBA
Banking + 2 more
Description
Job Specifications
- Bachelor’s degree in Computer Science or related field
- Master’s degree is an added advantage
- ITIL Intermediate certification and relevant ICT professional qualifications
- Project Management certification (PMI or PRINCE2)
- Minimum 6 years’ hands-on experience implementing and supporting Business Process Automation solutions
- 5–6 years’ experience in application development and/or support within medium to large organizations
- Strong experience in Business Analysis or Systems Analysis
- Hands-on experience with Newgen IBPS and OMNIDOCSExperience managing web applications on JBossAt least 3 years’ experience in a supervisory or managerial role
- Experience working within a banking or financial services environment preferred
Responsibilities
Application Management
- Manage and set priorities for the design, development, maintenance, evaluation, and enhancement of BPM, IBPS, OMNIDOCS, and related application systems
- Ensure applications are optimized to meet business requirements and enterprise architectural standards
Service Management
- Provide leadership and management oversight of BPM application operations
- Ensure incidents, service requests, problems, changes, and escalations are handled in line with defined policies, procedures, and SLAs
- Coordinate with vendors and internal teams to deliver reliable application services
IT Application Security and Governance
- Ensure efficiency and effectiveness of BPM systems, controls, and procedures
- Protect systems against data loss, corruption, and unauthorized access
- Ensure compliance with banking policies, risk, security, and regulatory requirements
Business Continuity Management
- Identify system risks related to disaster recovery and business continuity
- Work with Risk Management and Information Security teams to implement mitigating actions
- Support continuity of business operations during system or operational disruptions
People Leadership
- Lead, coach, and manage BPM technical staff
- Conduct performance appraisals, goal setting, and capability development
- Foster a high-performance, service-oriented team culture
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