Senior Manager, Business Process Management

Job Specifications

• Bachelor’s degree in Computer Science or related field
  
• Master’s degree is an added advantage
  
• ITIL Intermediate certification and relevant ICT professional qualifications
  
• Project Management certification (PMI or PRINCE2)
  
• Minimum 6 years’ hands-on experience implementing and supporting Business Process Automation solutions
  
• 5–6 years’ experience in application development and/or support within medium to large organizations
  
• Strong experience in Business Analysis or Systems Analysis
  
• Hands-on experience with Newgen IBPS and OMNIDOCSExperience managing web applications on JBossAt least 3 years’ experience in a supervisory or managerial role
  
• Experience working within a banking or financial services environment preferred
  

Application Management

• Manage and set priorities for the design, development, maintenance, evaluation, and enhancement of BPM, IBPS, OMNIDOCS, and related application systems
  
• Ensure applications are optimized to meet business requirements and enterprise architectural standards
  

Service Management

• Provide leadership and management oversight of BPM application operations
  
• Ensure incidents, service requests, problems, changes, and escalations are handled in line with defined policies, procedures, and SLAs
  
• Coordinate with vendors and internal teams to deliver reliable application services
  

IT Application Security and Governance

• Ensure efficiency and effectiveness of BPM systems, controls, and procedures
  
• Protect systems against data loss, corruption, and unauthorized access
  
• Ensure compliance with banking policies, risk, security, and regulatory requirements
  

Business Continuity Management

• Identify system risks related to disaster recovery and business continuity
  
• Work with Risk Management and Information Security teams to implement mitigating actions
  
• Support continuity of business operations during system or operational disruptions
  

People Leadership

• Lead, coach, and manage BPM technical staff
  
• Conduct performance appraisals, goal setting, and capability development
  
• Foster a high-performance, service-oriented team culture