Majid Al Futtaim
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Nairobi • Kenya
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Jobs in NairobiProfession (Retail, wholesale, FMCG)
Industry (Business, strategic management)
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Seniority (Business, strategic management, Retail, wholesale, FMCG)
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Majid Al Futtaim
Retail + 2 more
Description
Requirements
- Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
- 2 - 4 years experience in e-commerce fulfillment, warehouse operations, or retail .
- Proven supervisory or team leadership experience , with the ability to manage frontline teams in a high-volume setting.
- Strong understanding of inventory management principles, stock control, and warehouse processes (receiving, picking, packing, dispatch).
- Proficiency in Microsoft Excel and reporting tools, with the ability to analyze performance data and generate operational insights.
- Strong leadership, communication, and stakeholder coordination skills across operations, logistics, and customer service teams.
Responsibilities
- Supervise and coordinate team leaders and fulfillment staff to ensure smooth daily e-commerce operations.
- Oversee end-to-end order fulfillment including picking, packing, labeling, and dispatch processes.
- Monitor team performance and productivity against set KPIs such as pick rate, on time handover & delivery.
- Coordinate workflow between store operations, logistics, and customer service teams to ensure timely order delivery.
- Enforce compliance with operational procedures, safety standards, and quality control requirements.
- Train, coach, and support team leaders and staff to improve efficiency and performance.
- Prepare operational reports and escalate issues related to delays, stock variances, or system errors to management.
- Ensure accuracy of the delivery quantities with implementation of QC audit as per defined control by loss prevention.
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