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Call Center Operator Jobs in Africa

191

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Premier Credit Limited

Only on Fuzu
Call Center Team Lead

Kampala, Uganda

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Bayelsa, Nigeria

Intersect Consortium

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Senior Admin, Customer Service And Operations

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Nairobi, Kenya

Premier Credit Limited

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Call Center Sales Agent

Kampala, Uganda

M-KOPA

Senior Lead Collections

Lagos, Nigeria

Traction Apps

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Quality Assurance Specialist

Lagos, Nigeria

Outcess Solutions Nigeria Limited

CLOSED
Team Lead, Management Information System / Workforce Management

Lagos, Nigeria

Intersect Consortium

CLOSED
Audit Officer

Abuja, Nigeria

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SiSa Consults

Only on FuzuCLOSED
Sales & Marketing Executive (S & M Exec)

Lagos, Nigeria

Closing: Jul 22, 2022

15 days remaining

Published: Jun 24, 2022 (13 days ago)

Job Requirements

Education:

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Work experience:

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Job Summary

Contract Type:

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Job Title: Call Center Team leader

Division/Department: Call Center

Section/Unit: Telesales

Location: Call Center Branch

Reports to: Call Center Manager
Direct Reports:
Customer Service agents
JOB PURPOSE

This position oversees and monitors a group of call Center employees. As a call Center team leader,
your job is to provide training and feedback for the team, ensure that the team goals are met, andmake performance assessments for each member.

KNOWLEDGE, SKILLS AND EXPERIENCE

Minimum level of academic and professional qualification required to perform effectively in the role

a) Bachelor's degree in relevant field

b) Relevant advanced diploma from a recognized institution

Minimum level of experience required to perform effectively in the role

a) Two (2) years of relevant working experience, with 1 years at a supervisory position in an

organization of similar size in operations.

b) Proficiency in computer applications, required language proficiency, knowledge of customer

service principles, practices and knowledge of call Center telephony and technology.

Premier Credit Ltd Job Description


COMPETENCIES

Technical

a) Knowledge of professional standards

b) MS Packages

c) Report writing skills

Behavioral

a) Communication skills

b) Leadership skills

c) Analytical skills

d) Problem-solving skills

e) Customer service skills

f) Presentation skills


Responsibilities
Job Title: Call Center Team leader

Division/Department: Call Center

Section/Unit: Telesales

Location: Call Center Branch

Reports to: Call Center Manager
Direct Reports:
Customer Service agents
JOB PURPOSE

This position oversees and monitors a group of call Center employees. As a call Center team leader,
your job is to provide training and feedback for the team, ensure that the team goals are met, andmake performance assessments for each member.

KNOWLEDGE, SKILLS AND EXPERIENCE

Minimum level of academic and professional qualification required to perform effectively in the role

a) Bachelor's degree in relevant field

b) Relevant advanced diploma from a recognized institution

Minimum level of experience required to perform effectively in the role

a) Two (2) years of relevant working experience, with 1 years at a supervisory position in an

organization of similar size in operations.

b) Proficiency in computer applications, required language proficiency, knowledge of customer

service principles, practices and knowledge of call Center telephony and technology.

Premier Credit Ltd Job Description


COMPETENCIES

Technical

a) Knowledge of professional standards

b) MS Packages

c) Report writing skills

Behavioral

a) Communication skills

b) Leadership skills

c) Analytical skills

d) Problem-solving skills

e) Customer service skills

f) Presentation skills


Detailed description of the tasks performed by the job holder
a) Managing team’s data
b) Documentation and reporting
c) Responsible for achieving cluster target
d) Recruitment and training agents
e) Implementation of company policies
f) Report on Customers’ needs and how they were handled
g) Time management
h) Hold daily, weekly and monthly meetings
i) Generate daily reports to assess the performance


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