Education:

• IT qualification or equivalent hands-on experience.
  

Experience:

• Minimum of 3 years experience in an IT Services, IT Support role, experience in Salesforce (administration, configuration, or development) or Unit4 Business World (Agresso). Experience with both platforms is highly desirable.
  
• Experience in providing IT Service Delivery using the ITIL framework
  
• Experience with software applications, particularly in an NGO or non-profit environment, is highly desirable.
  

• System Administration:
  
• Administer and manage the following Enterprise systems, ensuring optimal performance, security, and configuration Salesforce
  
• Unit4 (Agresso)
  
• Maintain and update Role-Based Access Control (RBAC) matrix for Salesforce and Unit4(Agresso).
  
• Maintain detailed system. configuration and access management documentation.
  
• Enterprise Systems Design and Improvement:
  
• Provide technical and functional expertise in the design and enhancement of enterprise systems.
  
• Conduct in-depth analysis of existing systems to identify optimisation opportunities.
  
• Develop and propose improvements to system functionality, workflow, and user experience.
  
• Create detailed technical specifications for system enhancements and new feature implementations.
  
• Evaluate emerging technologies and their potential application to Trócaire's enterprise systems
  
• Organisational Project Management:
  
• Lead and manage enterprise system improvement projects from conception to implementation.
  
• Develop comprehensive project plans, including scope, timelines, resources, and deliverables.
  
• Coordinate cross-functional teams to ensure successful project execution.
  
• Conduct thorough impact assessments and change management planning.
  
• Implement and monitor project metrics to track success and drive continuous improvement.
  
• Day-to-Day Support:
  
• Provide backup support for monitoring the Digital Services helpdesk functions.
  
• Ensure seamless resolution of incidents and requests during primary staff absence
  
• Liaise with 3rd party suppliers to resolve critical system issues –
  
• Conduct targeted application training to maintain system user proficiency
  
• To take on other duties that may be assigned by the Head of Enterprise Systems.