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NCBA
Head of Product Design
Nairobi
• Kenya
Closed for applications
Profession (Banking, microfinance, insurance, Senior-level)
Industry (Information technology, software development, data, Senior-level)
Seniority (Information technology, software development, data, Banking, microfinance, insurance)
© Fuzu Ltd
NCBA
Banking + 2 more
Description
Job Specifications
Academic:
-
At least an undergraduate degree.
-
Certification in HCD, Design thinking, working backwards or equivalent is added advantage
Essential:
- 7+ years in product/UX design roles, with at least 3 years operating at strategic level (not just execution)
- Demonstrated ability to define design vision and philosophy - not just execute briefs - with portfolio evidence of strategic thinking
- Experience designing fintech, payments, or digital financial services - understanding the constraints of regulated environments and complex user journeys
- Proven ability to challenge and influence senior stakeholders (C-suite, product/tech leads) on design decisions - with examples of winning hard arguments
- Strong design foundations: user research, interaction design, information architecture, visual design - can critique and coach across all areas
- Experience managing small design teams (2-10 people) - building capability, not just coordinating work
- Exceptional communication skills: can articulate complex design thinking clearly to non-designers, including executives and boards
Highly Desirable:
- International design experience, where design is embedded as strategic discipline, not afterthought
- Experience designing wallet, super-app, or platform products (not single-feature apps)
- Track record of building design function from scratch or transforming weak design culture
- Experience working in African markets - understanding context of connectivity, literacy, trust, regulation
- Background in service design, design systems, or design operations
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