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Seniority (Information technology, software development, data, Telecommunications)
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Mawingu Networks
Telecommunications
Description
The Technical Intern supports field installations, equipment recovery, and customer support activities, focusing on SME/Enterprise clients. The role involves ensuring quality installations, maintaining customer satisfaction, and assisting the technical and sales teams to meet service and revenue targets.
Requirements
- Diploma/Bachelor's in Telecommunication, Electrical, IT, or related field.
- At least 6 months of ISP field installation experience.
- Strong communication, problem-solving, and interpersonal skills.
- Proficiency in Microsoft Office.
- Customer-focused with solid technical and organizational abilities.
- Candidates who can ride motorbikes and hold a valid license will be preferred.
Responsibilities
- Support SME/Enterprise installations and repairs.
- Manage installation orders to meet revenue goals.
- Provide timely feedback and reports on installation progress.
- Liaise between clients, contractors, and design teams.
- Commission and test equipment post-installation.
- Ensure compliance with safety and operational policies.
- Be available for emergency technical support.
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