Customer support, client care Jobs for Entry and Basic-level in Africa

4 jobs found

Oasis Outsourcing

Appointment Setter

Nairobi

Kenya

Jumuia Resort

Assistant Receptionist

Nairobi

Kenya

Java House Africa Ltd

Waitstaff

Nairobi

Kenya

Oasis Outsourcing

Call Center Associate

Nairobi

Kenya

Oracle

Services Sales Representative (SaaS)

Nairobi

Kenya

Closed for applications
Airtel Kenya

Customer Experience Interns

Nairobi

Kenya

Closed for applicationsOnly on Fuzu
Oasis Outsourcing

Intake and Case Coordinator (LCB)

Nairobi

Kenya

Closed for applications
Salix Data

Customer Service & Event Housing Coordinator

Nairobi

Kenya

Closed for applications
Optiven Limited

Customer Experience/PR & Communications Intern

Nairobi

Kenya

Closed for applications

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SENRI LTD

Customer Success Associate

Nairobi

Kenya

Closed for applications
Oasis Outsourcing

Outsourcing + 1 more

Appointment Setter

Job details

Salary

Description
The Appointment Setter will be responsible for making outbound calls to set appointments for home remodeling valuations. The calls will be scripted, and the majority (90%+) will be outbound. Some leads will be warm, and the role will involve joining various campaigns in the dialer system. These campaigns will vary based on the age of the leads and will include re-engaging with those who received valuations but did not proceed with our services, as well as handling cancellations. In the future, the role may expand to include taking incoming calls from existing clients and cold calling to identify new potential clients.


Responsibilities

Make outbound calls to set appointments for home remodeling valuations Follow scripted calls to ensure consistency and effectiveness Join and manage campaigns in the dialer system, adjusting based on lead age and status Re-engage with leads who received valuations but did not proceed with services Handle cancellations and attempt to reschedule or re-engage Set up appointments in the dialer system Potentially take incoming calls from existing clients Conduct cold calls to identify new potential clients interested in our services


Skills: • At least one year of experience in sales or collections • Experience with hard calls is preferred • Client is not heavily focused on extensive experience Skills: • Ability to push and ask questions effectively • Handle the flow of a conversation smoothly • Active listening skills • Strong people skills • Tech-savvy and comfortable with dialer systems • Shark attitude: assertive, persistent, and persuasive • Proactive and able to take initiative Attributes: • Assertive • Persistent • Persuasive


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