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Customer support, client care Jobs in Entry and Basic-level

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CLOSED

Customer Success Representative - Osun

Lagos, Nigeria

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Moniepoint Incorporated

CLOSED

Customer Success Representative (Katsina)

Katsina, Nigeria

Account Manager

Closing: May 31, 2024

11 days remaining

Published: May 18, 2024 (3 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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The Account Manager will create long-term, trusting relationships with our clients. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.


Requirements

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role.

• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.

• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel).

• Experience delivering client-focused solutions to customer needs.

• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail


Responsibilities
The Account Manager will create long-term, trusting relationships with our clients. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.


Requirements

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role.

• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.

• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel).

• Experience delivering client-focused solutions to customer needs.

• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail


• Serve as the lead point of contact for all customer account management matters.

• Build and maintain strong, long-lasting client relationships.

• Negotiate contracts and close agreements to maximize profits.

• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.

• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.

• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).

• Prepare reports on account status.

• Collaborate with sales team to identify and grow opportunities within territory.

• Assist with challenging client requests or issue escalations as needed.


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