Diploma or equivalent; University Degree preferred
2 - 5 years relevant work experience.
Proven customer services experience
Strong phone contact handling skills and active listening
Familiar with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication skills and a professional attitude
Great organizational skills
Ability to multi-task, prioritize and manage time effectively
Performs other duties as assigned
Available to work shifts, which may include work during evenings, weekends, and public holidays.

Responsibilities

Qualifications and Experience Required

Diploma or equivalent; University Degree preferred
2 - 5 years relevant work experience.
Proven customer services experience
Strong phone contact handling skills and active listening
Familiar with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication skills and a professional attitude
Great organizational skills
Ability to multi-task, prioritize and manage time effectively
Performs other duties as assigned
Available to work shifts, which may include work during evenings, weekends, and public holidays.

Duties and Duties
General Administrative Work:

Open and maintain patient records
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Place or cancel appointments
Keep patient records and file documents
Utilize computer technology to manage patient records
Manage patient information and other pertinent information such as addresses and phone numbers
Advise patients on company information.

Communication:

Manage and record all incoming and outgoing calls and messages to ensure a database for future reference is maintained
Greet customers warmly and ascertain problem or reason for calling
Go the extra mile to engage customers
Resolve customer complaints via phone, email, mail or social media
Work with Hospital Admin Manager to ensure proper customer service is being delivered.

Calendar and Agenda:

Manage and schedule meetings for the Hospital MD
Manage requests for meetings by key stakeholders or other outside parties.

Preparation, facilitation and co-ordination of meetings:

Co-ordinate relevant meetings, appointments and functions.

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