For employers

Published

Industry

Customer support, client care Jobs in Entry and Basic-level

25

jobs

MuduPay

Customer Service Officer

Kampala, Uganda

12 days remaining

Radisson Hotel Group

Server / Waiter / Waitress

Lagos, Nigeria

14 days remaining

Invent Alliance Limited

Contact Center Intern

Lagos, Nigeria

19 days remaining

Moniepoint Incorporated

Customer Success Representative - Osun

Lagos, Nigeria

13 days remaining

Brainshare Technologies

Customer Service Specialist

Lagos, Nigeria

12 days remaining

Accor Hotels

Host / Hostess

Nairobi, Kenya

12 days remaining

Kadick Integrated Limited

Customer Care Representative

Lagos, Nigeria

2 months remaining

Kadick Integrated Limited

Customer Helpdesk Team Lead

Lagos, Nigeria

2 months remaining

HR-EX Consulting

Customer Services & Front Desk Officer

Lagos, Nigeria

11 days remaining

Get personalised job alerts directly to your inbox!

Outsource Company Nigeria

Entry - Level Customer Care Agent

Lagos, Nigeria

4 days remaining

Country / Region

Kenya
Nigeria
Uganda

Fuzu

About Fuzu
Careers at Fuzu
Contact us

© Fuzu Ltd 2024

Customer Service Officer

Closing: May 8, 2024

12 days remaining

Published: Apr 25, 2024 (2 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

Sign up to view job details.

Mudupay is seeking a Customer Service Officer that will be responsible for providing exceptional customer service and support to our clients, ensuring a positive experience with our financial technology products and services. The ideal candidate will serve as the first point of contact for customer inquiries, troubleshooting issues, and providing timely resolutions. This role requires strong communication skills, attention to detail, and a deep understanding of fintech products and processes.


Requirements

  • Diploma or equivalent in marketing, communication or business administration.
  • Previous experience in customer service, preferably in the fintech or financial services industry.
  • Strong communication skills, both verbal and written, with the ability to convey complex information in a clear and concise manner.
  • Excellent problem-solving abilities, with a focus on providing solutions and exceeding customer expectations.
  • Ability to remain calm and professional in high-pressure situations and manage customer complaints effectively.
  • Familiarity with fintech products and services, including online banking, mobile payments, and digital payment solutions, is a plus.
  • Proficiency in using computers, software applications.
  • Ability to work independently and collaboratively in a team environment.


Responsibilities
Mudupay is seeking a Customer Service Officer that will be responsible for providing exceptional customer service and support to our clients, ensuring a positive experience with our financial technology products and services. The ideal candidate will serve as the first point of contact for customer inquiries, troubleshooting issues, and providing timely resolutions. This role requires strong communication skills, attention to detail, and a deep understanding of fintech products and processes.


Requirements

  • Diploma or equivalent in marketing, communication or business administration.
  • Previous experience in customer service, preferably in the fintech or financial services industry.
  • Strong communication skills, both verbal and written, with the ability to convey complex information in a clear and concise manner.
  • Excellent problem-solving abilities, with a focus on providing solutions and exceeding customer expectations.
  • Ability to remain calm and professional in high-pressure situations and manage customer complaints effectively.
  • Familiarity with fintech products and services, including online banking, mobile payments, and digital payment solutions, is a plus.
  • Proficiency in using computers, software applications.
  • Ability to work independently and collaboratively in a team environment.


  • Handle incoming customer inquiries via phone, email, chat, or social media with professionalism and empathy.
  • Assist customers in understanding and navigating MuduPay products, including mobile banking apps, online payment systems, and financial management tools.
  • Troubleshoot technical issues, account-related inquiries, and transaction discrepancies, escalating complex problems to the appropriate departments for resolution.
  • Process customer requests, such as account openings, fund transfers, and transaction reversals, in accordance with company policies and regulatory requirements.
  • Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions.
  • Collaborate with internal teams, including product development, IT, and compliance, to address customer feedback and improve both product and service quality.
  • Stay up-to-date on industry trends, regulatory changes, and new fintech developments to provide accurate and timely information to customers.
  • Uphold company values and adhere to compliance standards and regulations governing the fintech industry.


Tags

Customer support, client care jobs

Finance & FinTech industry jobs

Entry and Basic-level jobs

Jobs in Kampala

Jobs in Uganda

Customer support, client care jobs in Kampala

Applications submitted via Fuzu have 32% higher chance of getting shortlisted.

Check out the following blog posts to support your job search