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Customer support, client care jobs in Kitengela, Kenya
14 jobs found
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Companies hiring now
Fairmont Hotels & Resorts, Java House Africa Ltd, Mogo Kenya Limited , Oasis Outsourcing, TeleperformanceProfession
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Industry (Customer support, client care)
Agriculture, fishing, forestry,Banking, microfinance, insurance,Computers, software development and services,Health care, medical,Human resources, talent development, recruiting,Manufacturing,Outsourcing, leasing,Real estate,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Telecommunications,Textile, fashion,Transportation, logistics, storage,
Seniority (Customer support, client care)
© Fuzu Ltd
Fairmont Hotels & Resorts
Restaurant + 2 more
Description
Responsibilities include:
- Deliver a professional and engaging welcome to all guests, creating positive emotional connections and setting the tone for their dining experience
- Maintain comprehensive knowledge of food and beverage offerings, operational procedures, and quality assurance standards across all outlets
- Execute reservation management through digital platforms, maintaining accurate and organized booking records
- Coordinate seamlessly with servers and front-of-house staff, understanding point-of-sale operations and service protocols
- Greet and seat guests promptly, strategically managing table assignments to optimize seating capacity and guest experience
- Monitor wait times and guest flow during service periods, providing timely updates to both guests and staff
- Handle guest inquiries and phone reservations with professionalism and accuracy
- Communicate dietary restrictions, special requests, and menu information to kitchen staff and guests in a clear and informative manner
- Address guest concerns and complaints with empathy and professionalism, working toward prompt resolution and satisfaction
- Execute responsible cash handling procedures, including opening and closing the cash register during assigned shifts
- Adhere to all safety, sanitation, and food handling policies and procedures
- Maintain an organized and well-stocked host stand, ensuring menus, reservation materials, and promotional items are readily accessible
- Collaborate with management and service staff to ensure smooth operations during peak and off-peak service periods
Qualifications
- Excellent communication and organizational skills.
- Strong interpersonal and problem solving abilities.
- Highly responsible & reliable.
- Ability to work well under pressure in a fast paced environment.
- Ability to work cohesively as part of a team.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Ability to go above and beyond for internal and external guests.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Strong interpersonal and problem solving abilities.
- Ability to work well under pressure in a fast paced environment.
- Ability to work cohesively and collaboratively as part of a team.
- Other language a plus.
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