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Kenya Wine Agencies Ltd.
Customer Service Representative - Temp
Nairobi
• Kenya
Closed for applications
Profession
Accounting, finance, banking, insurance,Administrative, clerical,Agriculture, fishing, forestry, wildlife,Business, strategic management,Construction,Customer support, client care,Design, arts,Electrical engineering,Energy, power,Engineering, architecture,Food, nutrition,General management, leadership,Government, community development, public services,Human resources,Information technology, software development, data,Installation, maintenance, repair,Legal,Manufacturing, operations, quality,Mechanical engineering,Media, communications, languages,Medical, health,Project, program management,Research, academy,Restaurant, hospitality, travel,Sales, marketing, promotion,Security,Skilled, manual labor,Sports, beauty, wellbeing,Teaching, training,Telecommunications,Transportation, logistics, driving,
Industry (Customer support, client care)
Agriculture, fishing, forestry,Banking, microfinance, insurance,Computers, software development and services,Electronics,Energy, utilities, environment,Engineering, architecture,Finance & FinTech,Financial Services,Fitness, well-being and lifestyle,Health care, medical,Housekeeping, maintenance,Human resources, talent development, recruiting,Manufacturing,Marketing, advertising,Non-profit, social work,Outsourcing, leasing,Real estate,Restaurant, hospitality, travel,Telecommunications,Transportation, logistics, storage,
Seniority (Customer support, client care)
© Fuzu Ltd
Odoo
Computers + 1 more
Description
Requirements
- Bachelor's Degree
- Perfect command of French and English, both spoken and written.
- Good and quick understanding of customer needs
- Highly organized, capable of working independently and managing time effectively
- Strong prioritization skills, with the ability to work effectively under pressure
- Based in Nairobi, Kenya, or a member of the East African Community (EAC)
Responsibilities
- Managing a portfolio of approximately 1,000 clients (small businesses), finding the right balance between automation and personalized engagement based on individual needs
- Facilitate the onboarding process for new Odoo customers, ensuring they have the necessary tools and resources
- To be the main point of contact for our clients, providing them with advice and support to improve their experience throughout their projects
- Collaborate with our sales team to identify growth opportunities and develop strategies to expand our customer base.
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