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Nairobi KenyaKiserian Kenya

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Mid-level Customer support, client care jobs in Kiserian, Kenya

6 jobs found

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Country / Region

KenyaNigeriaUganda

Profession (Mid-level)

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Seniority (Customer support, client care)

Entry and Basic-level,Mid-level,Senior-level,

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Kenya/Nairobi/Customer support, client care
Furniture Palace

Retail + 2 more

Customer Relationship, Engagement & Loyalty Officer

Closed for applications
Nairobi • Kenya

Posted: Sep 11, 2026

Apply by: Sep 18, 2026

Expired

Job details

Contract Type

Description

Qualificiations & Experience:-

  • Bachelor's degree in Business Administration, Marketing, Public Relations, or a related field
  • Minimum of 3 years' experience in Customer Relationship Management, Customer Loyalty & Engagement, Customer experience or a related field.
  • Previous experience in the retail sector is highly preferred.
  • Proven experience in campaign planning, execution, and project management.
  • Advanced proficiency in Microsoft Excel, Power Bl, and CRM systems.

Required competencies:-

  • Results-Oriented Customer-Centric
  • Commercial Awareness & Data Analytics Relationship Building
  • Excellent Communication Campaign & Project Management:

RESPONSIBILITIES:

  • Manage the CRM database and customer segmentation.
  • Develop customer engagement calendars across WhatsApp, SMS, Email, Social Media and Events.
  • Own and enhance the loyalty program including memberships, rewards and benefits.
  • Design customer retention and win-back campaigns.
  • Map and improve the end-to-end customer journey.
  • Monitor customer experience, reviews, complaints, NPS and satisfaction.
  • Lead personalized CRM campaigns for key promotions.
  • Produce customer analytics dashboards and actionable insights.
  • Collaborate with Sales, Marketing, Operations, E-commerce, B2B and IT.
  • Represent the voice of the customer across the business.
  • Any other job related tasks assigned.


Send your updated CV to the email the Email provided


Tags
Customer support, client careRetail, wholesale, FMCGMid-levelKenya

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