Home JobsLearnForumFor employers
LoginJoin now
LoginJoin now

Customer support, client care Jobs for Mid-level in Africa

20 jobs found

Kaksi Group Kenya

Customer Service representative

Kajiado

• Kenya

Closed for applicationsOnly on Fuzu
Kaksi Group Kenya

Customer Service Representative

Kajiado

• Kenya

Closed for applicationsOnly on Fuzu
Kenya Wine Agencies Ltd.

Customer Service Representative - Temp

Nairobi

• Kenya

Closed for applications
PalmPay

FinTech Customer Service, Product Specialist - Lagos

Lagos

• Nigeria

Closed for applications
Influx. Inc

Customer Service: Lab Technician

Nairobi

• Kenya

Closed for applications
Uganda Electricity Distribution Company Limited (UEDCL)

Call Centre Agent

Kampala

• Uganda

Closed for applications
Numida

Customer Experience & Quality (CX) Manager- Nairobi

Nairobi

• Kenya

Closed for applicationsOnly on Fuzu
K-Unity Sacco

Call Center Officer

Nairobi

• Kenya

Closed for applications
NTT Limited

Client Experience Specialist

Nairobi

• Kenya

Closed for applications

Get personalised job alerts directly to your inbox!

GA Insurance

​Care Officer – Call Centre

Nairobi

• Kenya

Closed for applications

Country / Region

KenyaNigeriaUganda

Profession (Mid-level)

Accounting, finance, banking, insurance,Administrative, clerical,Agriculture, fishing, forestry, wildlife,Business, strategic management,Construction,Customer support, client care,Electrical engineering,Energy, power,Engineering, architecture,Food, nutrition,General management, leadership,Government, community development, public services,Human resources,Information technology, software development, data,Installation, maintenance, repair,Legal,Manufacturing, operations, quality,Mechanical engineering,Media, communications, languages,Medical, health,Project, program management,Research, academy,Restaurant, hospitality, travel,Sales, marketing, promotion,Security,Skilled, manual labor,Sports, beauty, wellbeing,Teaching, training,Telecommunications,Transportation, logistics, driving,

Seniority (Customer support, client care)

Entry and Basic-level,Mid-level,Senior-level,

© Fuzu Ltd

Kaksi Group Kenya

Telecommunications

Customer Service representative

Closed for applicationsOnly on Fuzu
Kajiado • Kenya
Job details

Contract Type

Description
Handling customer inquiries,

resolving complaints,

providing accurate information about products and services through phone, email, or chat.

The representative ensures a positive customer experience by delivering professional, efficient, and timely support.

NB: For better training and follow up of progress the company provides accommodation to agents

Responsibilities

Answer incoming customer calls and respond to inquiries in a professional manner.

Provide accurate information about company products, services, and policies.
Resolve customer complaints and issues efficiently while maintaining customer satisfaction.
Document customer interactions and update records in the system.
Follow company procedures and call center guidelines.
Escalate complex issues to supervisors when necessary.
Maintain high standards of customer service and professionalism.

Meet performance targets such as call handling time, quality, and customer satisfaction.


Tags
Customer support, client careTelecommunicationsMid-levelKenya

Start hiring with Fuzu

Recruit better talent faster - on your own or with our support.

Explore recruitment platform

Job search tips from Fuzu

Selected articles on cover letters, CV structure, and interview preparation.