Get personalised job alerts directly to your inbox!
Profession (Consulting, business support, auditing)
Accounting, finance, banking, insurance,Administrative, clerical,Agriculture, fishing, forestry, wildlife,Business, strategic management,Customer support, client care,Electrical engineering,Engineering, architecture,General management, leadership,Human resources,Information technology, software development, data,Legal,Manufacturing, operations, quality,Mechanical engineering,Medical, health,Project, program management,Research, academy,Sales, marketing, promotion,Skilled, manual labor,Teaching, training,Transportation, logistics, driving,
Industry (Customer support, client care)
Banking, microfinance, insurance,Computers, software development and services,Consulting, business support, auditing,Electronics,Energy, utilities, environment,Finance & FinTech,Financial Services,Health care, medical,Manufacturing,Non-profit, social work,Outsourcing, leasing,Restaurant, hospitality, travel,Telecommunications,Transportation, logistics, storage,
Seniority (Customer support, client care, Consulting, business support, auditing)
© Fuzu Ltd
Alan & Grant
Consulting + 2 more
Description
OND, HND, or Bachelor’s degree in any discipline.
Minimum of 1 year of experience in a customer-facing role (call center or walk-in customer service experience is a plus).
Strong verbal and written communication skills with a friendly and patient demeanor
- Respond promptly and professionally to customer inquiries via phone, email, live chat, or in person.
- Assist customers with subscription activations, upgrades, downgrades, and clearing error codes (e.g., E16, E32).
- Process subscription payments, resolve billing discrepancies, and guide customers on using self-service payment platforms.
- Walk customers through basic technical troubleshooting for decoders, smartcards, satellite signals, and the app.
- Listen to customer needs and recommend appropriate hardware upgrades or premium channel packages to add value.
Start hiring with Fuzu
Recruit better talent faster - on your own or with our support.
Explore recruitment platformJob search tips from Fuzu
Selected articles on cover letters, CV structure, and interview preparation.