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Government, community development, public services jobs in Kiambu, Kenya
6 jobs found
Higher Education Loans Board- HELB
Assistant Customer Experience Officer: Ref. No. HELB/021 - Grade 9
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Higher Education Loans Board- HELB
Principal Customer Experience Officer, Digital and Creative Services: Ref. No. HELB/017 - Grade 5
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Higher Education Loans Board- HELB
Internal Audit Officer I : Ref. No. HELB/019 - Grade 7
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Higher Education Loans Board- HELB
Senior Customer Experience Officer, Digital and Creative Services Ref. No. HELB/018 - Grade 6
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Kenya Trade Network Agency- KenTrade
SENIOR INTERNAL AUDITOR INFORMATION SYSTEMS – KTNA 6
Closed for applications
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Profession (Governmental)
Industry (Government, community development, public services)
Seniority (Government, community development, public services, Governmental)
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Higher Education Loans Board- HELB
Governmental
Description
The job holder will be responsible for ensuring effective delivery of quality customer service to walk-in customers at Huduma Centres, email and telephone call inquiries across the country while ensuring effective delivery of quality customer service across the Contact Centre customer service channels (Inbound calls, Outbound calls, Emails, web chats, website, and social media), across the country and from diaspora customers.
Job Specifications
i. Handling walk ins, incoming & outgoing calls, emails and social media service-related enquiries; ii. Ensuring all customer enquiries are accurately captured for closure and/or follow through; iii. Ensuring escalated customer enquiries are closed and the customer updated; iv. Disseminating the Board’s publicity updates in the event of any queries;v. Managing the reception desks; and vi. Guiding and directing customers. Person Specifications Minimum Requirements for appointment to the position are:
Interested candidates are required to submit their job application letters, curriculum vitae, copies of academic and professional certificates, copy of Identity Card or Passport and relevant testimonials quoting the Title and Reference Number of the position on the cover letter and envelope
The Chief Executive Officer Higher Education Loans BoardAnniversary Towers, 19th Floor P.O. Box 69489 - 00400NAIROBI, KENYA
Soft copies to be sent to the email address provided for each position on www.helb.co.ke.
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