Required Qualifications

• Bachelor’s Degree in Human Resource Management, Business or Social Science Degree specializing in HR
  

• Demonstrated understanding and working knowledge/experience of Human Resources Management principles, concepts & processes.
  

• Excellent skills in handling and advising on complex people management issues.
  

• Excellent inter-personal and communication skills with ability to engage with all levels of staff in a cross-cultural environment.
  

• Good facilitation skills and ability to deliver induction briefing/training.
  

• Highly organized with strong attention to detail.
  

• Fluency in written & Spoken English
  

Management & Coordination

• Lead and manage the Human Resources and Admin teams (including people planning, performance, well-being and development)
  

• Ensure close coordination and advise from HR Legal Advisors in country
  

• Provide technical support, advice and capacity build the Human Resources team.
  

• Provide technical support and guidance to managers, on all Human Resources related issues.
  

People Planning

• Ensure managers have updated job descriptions for their employees
  

• Ensure oversight and consistency in position titles and grades, across all field locations.
  

• Support managers in people planning, succession planning and mobility within DRC country operation(s)
  

• Support management in restructuring and downsizing
  

Recruitment

• Ensure that Recruitment process and tools are implemented and understood by hiring managers in the Country Operation
  

• Support recruitments by doing compliance checks on Job descriptions, developing vacancy notes, advertising positions, longlisting, coordinate written tests when relevant, conducting interviews, doing reference checks, maintaining recruitment records.
  

• Provide bi-weekly updates to Senior Management Team (SMT) on progress of recruitment
  

• Lead the induction process of new recruitments, by ensuring the quality and content of the process adheres with DRC standards.
  

Contracts and Compensation

• Manage the full contract process for national employees including contracts, extensions, addendums, and resignations
  

• Request international contracts from HR Headquarters
  

• Lead salary benchmark process every two years or more frequently if needed
  

• Administer payroll for national staff
  

• Ensure secure and systematic HR filing systems are in place.
  

Performance & Development

• Ensure the annual performance and development process is in place and well understood by managers and staff
  

• Ensure both probation and performance appraisals are done in the country operation by monitoring Dynamics
  

• Advice managers on due process when dealing with poor performance and disciplinary issues
  

• Prepare legally compliant letters in consultation with internal or external legal advisors
  

HR Policies and Support

• Ensure Localization of global policies where needed
  

• Ensure HR Compliance checks are done at least once per year.
  

• Maintain and update HR policies as necessary, providing advice and information to staff of any changes to policies
  

• Work closely with Regional Office ( RO) and Head Quarters (HQ) for review and endorsement of HR policies and tools.
  

Administration:

• Ensure effective and efficient management of office administration policies, systems, and procedures.
  

• Ensure an up-to-date database of contracts to track rental instalments, notice periods, renewals, deposits, and municipality tax payments is maintained and all contracts (property, office rentals, international staff housing) are prepared/extended on time.
  

• Ensure that pre- and post-paid phone lines are issued and managed in accordance with policies.
  

• Ensure efficient controlling and issuance of keys for offices and guest houses, ID cards.