Job Title: Intake and case coordinator

Modality: On-Site

Shift: M-F 9:00 AM – 5:30 PM (Pacific Time)

Location: Nairobi, Kenya!

Job description:

We are seeking a highly organized, detail-oriented, and proactive Client Coordinator to support a U.S.-based law firm. This role is key in ensuring smooth case management and efficient coordination between patients, attorneys, case managers, and medical providers. The ideal candidate thrives in a fast-paced environment, communicates with professionalism, and maintains exceptional accuracy in documentation and scheduling.

Skills:

Detail-oriented and organized required Proven ability to manage multiple tasks with short timelines, prioritize effectively, and complete assignments accurately and on time. Strong interpersonal, written and oral communication skills for interacting with patients, attorneys, case managers, and medical professional. Professional, dependable, and adaptable in a fast-paced environment. Energetic, reliable, and able to excel in a performance-driven environment. High emotional intelligence with strong interpersonal skills and the ability to ask insightful questions. Excellent verbal, written, and listening communication skills, with confidence on the phone and in email communication. Proficiency in Google Workspace (Sheets, Docs, Gmail). Demonstrated ability to work effectively both independently and as part of a team. English language proficiency required; bilingual in Spanish required. Experience in medical, legal, or case management settings, not required but a plus.