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MTN Nigeria
Coordinator - Continuous Service Improvement
Ikoyi
• Nigeria
Closed for applications
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MTN Nigeria
Telecommunications
Description
Education:
- First degree in Computer Science or related field from a reputable institution
- Fluent in English
- Master’s degree in related field will be an added advantage
- RDBMS Certification such as Oracle Certified Professional.
- Unix/Windows training/certification.
- Project Management training/certification
- Javal/Perl Scripting Training/Certification
- ITIL Foundation certification – desired
Experience:
6-13 years’ experience which includes:
- Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others.
- Experience working in a medium to large organization.
- In-depth understanding of Telco infrastructure and processes.
- Development skills in more than one programming language e.g. PL/SQL, Java etc. and industry standard RDBMS (Oracle or MS SQL).
Responsibilities
- Provide quality support in the analysis, design, development, maintenance, and modification of existing/new solutions.
- Assist in developing application development and management frameworks, processes and procedures in line with the MTN standards and in alignment with MTNN’s corporate goals and objectives for ICT.
- Analyze and design applications based on business, technical and system requirements and oversee the implementation of the solutions, ensuring the minimization of manual touch points in the application.
- Develop the project scope, problem statement and goal statement, assist with project-planning and co-ordinate input and maintain plans throughout project life cycle.
- Monitor and maintain the performance of applications within the business, ensuring constraints and new requirements are documented and updates are created accordingly.
- Participate in the selection of suitable technologies and determine appropriate technologies that are effective and efficient and in line with approved rules and procedures.
- Manage and provide direction for the application team in support of business operations and ensure that operational delivery of system outputs is met in line with OLAs and SLAs.
- Review applications and ensure availability of operational recovery strategies and mechanism.
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