Knowledge & Skills

• Will need to be trained and qualified in accordance with DOD Postal Manual – 4525.6M, dated 15 August 2002, and USPS DMM before entering into postal duties
  
• Prefer knowledge and understanding of US Postal metering machines and procedures, domestic and international postal and customs practices
  
• Ability to work without supervision and handle minor to moderate issues as they arise
  
• Ability to resolve larger issues with little direction.
  
• Ability to interact professionally with all levels of employees and customers
  
• Ensure all MPS and Army policies, procedures and regulations are implemented and enforced.
  
• Ensure all DI and Postal Service policies, procedures and regulations are implemented and enforced.
  
• Protect customer privacy.
  
• Ability to run the Post Office in the absence of the Postmaster.
  
• Strong communication skills and customer service experience
  
• Previous cash handling experience.
  
• Additional knowledge/skills may be required by assignment or contract
  

Experience & Education

• Minimum three (3) years’ experience in mail services or related field
  
• Prefer experience in Military Postal Service or at US Post Office
  
• High School Diploma or equivalent
  
• Additional experience/education may be required by assignment or contract
  

The Mail Services Lead Clerk ensures support to the program for delivery of items, distribution of mail, supplies, and materials.

• Ensure department or other assigned area of responsibility handles incoming and outgoing deliveries, boxes, parcels, and mail in accordance with standard operating, safety, and security procedures
  
• Supervise Mail Services staff involved in collection, sorting, metering, and delivery of mail and related parcel items
  
• Operate and instruct staff in use of mail equipment including computerized postage meter with scale and bar code scanner.
  
• Be proficient in all job functions so as to have the ability to train staff.
  
• Resolve job-related issues of staff
  
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide high quality, seamless customer service
  
• Performs other duties as assigned